Retail Observer

RETAILOBSERVER.COM APRIL 2014 28 RECOGNITION & CELEBRATION Have you ever been rewarded before your peers for your efficient work practices, and dedication to providing genuine, outstanding service to your customers? BSH was honored and pleased to award their top authorized service partners for their high performance standards at the annual USA-ASTI (United Servicers Association— Appliance Service Training Institute) convention in San Diego, CA. The award selection process was competitive and based on data collected for each service visit performed by their service partners. This data reflected each service partner's achievement of particular service metrics, such as: • Downtime for calls requiring parts • Downtime for calls not requiring parts • Percentage of repeat calls • Cost per call • Time on the job • Parts usage • Customer service survey results Fifteen regional winners were announced and celebrated during the USA-ASTI grand banquet that all convention participants attended. All fifteen regional winners won a striking glass trophy that symbolized this celebrated achievement, a substantial steak package from Omaha Steaks, a marketing kit to publicize this distinguished title in their community, and the chance to be named the BSH National Service Partner of the Year. The marketing kit was designed to easily broadcast the award to current and potential customers. It included branded items such as van decals, uniform patches, and caps and gold pins for technicians to wear. Congratulations to all regional winners and a special recognition for their support of the Bosch, Thermador, and Gaggenau brands! Tee-Jay Appliance, NY/NJ/PA Region Aggressive Appliances, Southeast Region Top Notch Appliance Service, Mid-Atlantic Region Doyon's TV & Applianc, New England Region Total Appliance Service, Mid-America Region ABT Electronics, Inc., Midwest Region Dependable Service LLC, Mid-South Region Metro Appliances & More, Southern Region St. Louis Appliance Repai, Mountain Region Sun Appliance Service, Southwest Region Factory Authorized Service, Northern CA Region Appliance Service Station, Inc., Northwest Region Amann Appliance, Central Canada Region Electromenager Jean Villeneuve, Eastern Canada Region Priority Appliance, Western Canada Region THE BEST OF THE BEST The trophy for the BSH National Service Partner of the Year Award was custom-made by an elite team at the BSH Factory. Designed and constructed to be elegant, heavy-duty, and iconic, the trophy was made of aluminum (etched with the Service Partner of the Year and brand logos) and sapele hardwood, which is derived from a sustainable tree native to tropical Africa. The service partner who won this esteemed award at the end of the banquet is known for his focus on quality, doing what he says he will do, and his humble demeanor. Not only did he exceed the competition's service metrics, his company represents the true spirit of BSH Customer Service. This well-regarded winner won the choice of a four- piece Bosch kitchen package or a one-week trip to Walt Disney World. Congratulations to Priority Appliance of the Western Canada Region– 2013 BSH National Service Partner of the Year! VALUED PARTNERSHIPS BSH highly values their partnerships with service partners who are an extension of BSH and support their customers in exemplary ways. BSH is committed to service excellence and proud to support their trusted partners as they grow their business. M A N U F A C T U R E R [ N O T E S ] RO BSH HOME APPLIANCES RECOGNIZES EXCELLENCE From left to right: David Brightman (BSH North American Field Service Manager), Michael Traub (BSH North American President and CEO), George Jachowicz (Owner of Priority Appliance), Andreas Doege (BSH North American Customer Support Director), Dominick Giorgianni (BSH North American Service Parts Manager).

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