Issue link: https://www.e-digitaleditions.com/i/43732
Baker's Dozen: RPO 1. Alexander Mann Solutions (AMS) No. of hires in 2010: 62,000 Web site: www.alexandermannsolutions.com Alexander Mann Solutions (AMS) builds talent and resourcing capability for leading organizations across the globe. As a trusted advisor, we deliver a range of measurable solutions through integrated outsourcing and consultancy services. AMS launched RPO in the European market in 1996, and what followed was a step change in the professionalism of the recruitment industry. We listened to the market and have never stopped delivering innovative solutions. By early last decade we had rapidly grown and were deploying solutions for a wide range of organizations across Europe, Asia Pacific, and the Americas. Our global clients now cover a wide range of industry sectors, including defense, engineering and energy, financial services, professional services, information technology and telecommunications, investment banking, public sector and utilities, pharmaceutical, and healthcare. Clients: 3i, Atos, Aviva, BAE Systems, Barclays, Capgemini, Citi, Covidien, Credit Suisse, CSC, Deloitte, Freshfields, GE Capital, Geoservices, Heineken UK, Jones Lang LaSalle, MedImmune, Microsoft, Molson Coors, Novartis, Micron-Numonyx, RS Components, Royal & Sun Alliance, Santander, Sainsbury's, Vodafone, Xchanging, and Zurich. Services: • RPO: Automation Branding and sourcing Assessment and selection Scale Wage arbitrage • Contingent Workforce Sourcing and Management • Resourcing Augmentation • Professional services Most important metrics: • Efficiency: reducing poor quality candidates, moving candidates through process, and reducing costs. • Effectiveness: improved quality of hire, brand perception, and talent retention. 2. SourceRight Solutions No. of hires in 2010: More than 65,000 Web site: www.sourceright.com SourceRight Solutions manages outsourced talent acquisition functions whether for full-time, contingent, or contract staff. Building upon our 60-year heritage in recruitment and staffing innovations, our solutions provide the workforce insight needed to drive strategic talent decisions by leveraging embedded technologies, a scalable global service model, and the best recruitment talent in the industry today. The SourceRight Solutions network includes more than 900 locations across the globe. Through WorldSource, our global alliance with Hays plc, SourceRight clients have access to 4,500 recruiters across 29 countries, delivering specialized recruitment offerings and candidate outreach strategies tailored to each industry, region, country, and culture. Clients: Alaska Airlines, AT&T, Inc., Aviva, Bristol-Myers Squibb, Conway Freight, Honeywell International Inc., Linde North America, Inc., MetLife, Inc., Open Text Corporation, Policy Studies, Inc., Siemens Corporation, TimeWarner Cable, Inc., United Airlines, Inc., Triumph Aerostructures-Vought Aircraft Division, Inc., W.W. Grainger, and Yodlee, Inc. Services: • Enterprise RPO • Selective RPO • Project RPO • RPO One • Recruiter-on-Demand • Blended workforce management • Managed service provider programs • Contingent workforce solutions Most important metrics: • Customer satisfaction • Hiring manager satisfaction • Candidate satisfaction • Client retention • Client-specific SLA attainment scores • Candidate quality • Time-to-fill • Cost-per-hire • Offer-to-acceptance • Forecast vs. actual (e.g. budget, positions) • Diversity slate of candidate pool / regulatory compliance scores • Recruiter productivity • Requisition/position status • Employee retention 3. PeopleScout No. of hires in 2010: 220,000 Web site: www.peoplescout.com PeopleScout is a leading provider of RPO services aimed at helping companies with their exempt and non-exempt hiring needs. The firm's suite of services includes RPO, employment branding, on-boarding, and employee retention. Industries served include airline, financial services, telecommunications, retail, utilities, [24] HRO TODAY GLOBAL | SUMMER 2011