Special Report: APAC A Move Toward Transparency
Avon sought an HR model to deliver standardisation in data, compensation, and performance management.
It's about more than just cosmetics. Beauty empire Avon has been enlisting women into entrepreneurship for more than 125 years. The multinational has 44,000 permanent employees and 6.5 million independent sales representatives in more than 100 countries worldwide. With its diverse and unique staff structure, the company needed to partner with an outsourcing provider to take control of its data management on a global level.
In 2005, Avon engaged IBM to obtain a global standard in data, compensation, and performance management from their New York City headquarters. Once achieved, this standard would be adopted
[28] HRO TODAY GLOBAL | FALL 2011
in its offices in APAC. How would this be achieved successfully? Through strong leadership, mutal trust, and collaboration says Mallika B. Garg, regional lead, HRSD, APAC for Avon.
"Avon was new to outsourcing and as a company we learned that it takes an equal amount of good leadership and effective teams on both sides of the relationship for it to work," she notes.
Four key business drivers governed Avon's HR delivery model, says Mary Sue Rogers, who was then general manager, global HR, learning, and recruiting for IBM.
