Contents Special Feature
2012 Superstars Outsourcing's luminaries from around the global.
Page 10
Change Management 15
The Global-Local Sweet Spot To navigate the continuum requires attention to choice, change, and control.
20
To Bundle or Not To Bundle? How to improve decision making for business and IT services.
Regional Report 25
Global Outsourcing 30
32
The Cost of Culture Clash Building a collaboration model for 21st-century globalisation.
More Than a Means to an End Outsourcing is on the rise, a new study finds, but it needs to take on a strategic role for continued growth.
The Hunt for Talent in China The world's fastest growing major economy faces workforce challenges that are both universal and unique.
28
A Move Toward Transparency Avon sought an HR model to deliver standardisation in data, compensation, and performance management.
Recruitment 36
39 Brand Beware
A new report reveals the importance of brand and candidate experience in the hiring process.
Transformations 43
This Is Your Brain on Change Career development programmes are in the enlightened self- interest of managers.
Departments 4
CEO's Corner The new world work order
The Search for Global Talent A blueprint for sourcing a multinational workforce.
6 7 8
Editor's Note St. Steven Upside
News from the world of work. The Transformer
For Michael Sheridan, change is constant.
45 HRO Summit Europe
A look back at deals and trends since the last European conclave.
FALL 2011
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