Strategic Outsourcing More Than a Means to an End
Outsourcing is on the rise, a new study finds, but it needs to take on a strategic role for continued growth.
HfS Research's new study reveals a very telling
picture about the industry as a whole. Company founder Phil Ferst says, "We looked at where outsourcing is going and where HR fits in the picture. This is a major study of buyers on how the economy is impacting decisions around outsourcing."
The good news: Companies are looking to increase outsourcing across all industries, with media and publishing, software, energy, financial services, and life science having the strongest commitment (see figure
below). But what about drivers for new services? Buyers' satisfaction levels? And the effect on the bottom line? The following charts and commentary from Fersht dive deeper into these issues and more.
Driving change and productivity has always been an HR challenge, says Fersht. Outsourcing is a tool, he continues, but both sides of the engagement must understand how it works to take it to the next level.
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HRO TODAY GLOBAL
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FALL 2011
—The Editors State of Outsourcing
