Retail Observer

June 2015

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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JUNE 2015 RETAILOBSERVER.COM 81 volunteers, to drive promote appliance technology as a career choice for young people. Supporting their efforts, either financially or through your own time and talent, is a great way to help the industry gain traction and get more young people involved and fired up about the possibilities that appliance repair might offer them. Manufacturers like G.E., Bosch Home Appliances and Fisher & Paykel are all active sponsors of Skills- if you are supporting these product lines, talk to your rep to see how you can provide support locally. • Promote appliance service technology as a viable career option There are a lot of things that we can do locally to help get the word out. When local schools have a career day, offer to go in and speak with students about your job. Perhaps you can set up a "ride along" or job shadowing program to allow interested students to spend a day with you and see what appliance service entails. Taking action in your own corner of the world is probably the best way to make a difference! • Get "out of the box" Many ideas and suggestions come out of regular conversations and talking with peers in the industry- don't think that anything is out of bounds. There have been several programs in my experience at the manufacturing level that were tossed out and may have initially been rejected, only to be reconsidered, tweaked and developed, and then rolled out successfully. If you have some ideas, let them be known- speak to companies that you might support in the field and let them know your ideas. We at PSA are always interested in hearing suggestions that will help move the industry forward, and we'll certainly make sure any ideas get to the right people. Don't be shy about sharing. THERE ARE NO IDEAS THAT ARE OUT OF BOUNDS! Too often, appliance service support is like being a good baseball umpire- "the highest accolade is silence". Yet, baseball needs umpires, so be sure to speak up if you have suggestions on addressing this matter. The industry wants to hear what you have to say! Randy Carney Director of PSA PLUS HELP YOUR CUSTOMERS GET WHAT THEY WANT TODAY. Building upon the roots of WhyNotLeaseIt™, the mission of TEMPOE is to be an emblem of trust by putting retail within reach for our retailers and their customers. TEMPOE.com © 2015 TEMPOE, LLC. All Rights Reserved. NO credit required shopping with several payment options • POINT-OF-SALE SYSTEM INTEGRATION • eCOMMERCE SOLUTIONS • ECONOMICAL CUSTOMER OWNERSHIP OPPORTUNITIES RO

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