Issue link: https://www.e-digitaleditions.com/i/602622
16 FEDA News & Views Best Practices Dealer Roundtable Discussions E-Commerce Sales (Beginner) Joel Green, E&A Supply, Inc. Everyone seems to be doing some sales online. Should you? Learn more about this sales model and share your most recent efforts. (Intended for companies just getting started on website sales.) E-Commerce Sales (Advanced) Brad Pierce, Restaurant Equipment World A higher-level discussion of issues for those with a well-established website sales presence. Project Management & Job Costing Paul Parr, Hockenbergs Discuss ways to bring greater efficiency and organization to your contract jobs while keeping an eye on the bottom line. Key Performance Indicator (KPI) Strategies Brock Bodart, Dykes Foodservice Solutions, Inc. What are your KPI's and how are they helping you? Best Hiring and Training Practices Gene Clark, Clark Food Service Equipment How do you attract the best talent and what kind of training fits the next generation? (This is for all dealer positions.) Profitable Showroom Best Practices Jonathan Gustafson, Ace Mart Restaurant Supply Learn more and share ideas about your best showroom practices. Freight Management Best Practices Tim Walsh, ReTrans Freight The latest in best practices to manage your freight successfully. What's New at AutoQuotes? Michael Greenwald, AutoQuotes Learn what's new for dealers at AutoQuotes and take this opportunity to ask questions. New Technology for Distribution Brian Ringelheim, Globe Equipment Co. Share ideas about new technology for distribution that drive down costs and raise efficiencies. Sales Training Best Practices Charlie Fusari, Myers Restaurant Supply Share ideas for best sales training practices (showroom, phone, online support and outside sales). Employees Empowerment Techniques Joe Schmitt, Rapids Wholesale Equipment Discuss ways to empower and engage your employees to bring out the best in them. Showroom and Internet Fraud Jay Ringelheim, Globe Equipment Co. Find out what the warning signs are and how do you protect your business. Customer Relationship Centers/CRM (for companies over $50 million) Patrice Hagan, R.W. Smith & Co. What's new and exciting and making a real difference. "Preparing for 2020: Managing the New Workforce" Kathy Newton, Purdue University Hiring, training and retaining good talent has never been easy, but the rapid pace of change is going to make this even more challenging over the next five to 10 years. Is your organization ready for it? Consider that five highly- diverse generations will be working in organizations side-by-side with vastly different values, beliefs, and technology skill sets. To be prepared, managers must understand each generation and their distinct characteristics, learn to communicate in different ways to work and build teams with diverse groups, and develop strategies for hiring and retaining them. This session will get you prepared to engage the new, more diverse generation of employees, including the expectations and needs for the ever-growing millennials. "Dealing with the New E-economy" Kathy Newton, Purdue University A new e-economy has emerged, bringing with it a vastly different way of doing business. We are now in a culture of "hyper-connectivity," and with that comes a host of new challenges and opportunities. Issues such as knowledge management, cyber security, a growing need for soft skills, and interacting and competing with talent from around the world are a few of the growing concerns. Come and learn the key principles of the e-economy and what this will mean for your organization. "The Cyber Blacklist: Bulletproofing Your Business" John Sileo, CEO of the Sileo Group When it comes to cyber security, you can't possibly do everything—but you must do the right things. This crash course forges a high-level, non-technical path through the sometimes confusing web of human decision making, computer security, mobile technology, Additional Topics & Workshops continued on page 18