Retail Observer

June 2016

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM JUNE 2016 64 S E R V I C E D E P A R T M E N T TR O U B LES H O OTI N G N EWE R STYLE E L E C TR O N I CAL LY CO NTR O L L E D AP P L IAN C E S: Don't let the Wi-Fi and other features scare you R elax–the world of major appliances can be scary for anyone. Being able to figure out these new appliances and even knowing where to start with these new appliances can be overwhelming but, you need to look at all of this as a challenge not defeat, it's not as scary as it seems. All one has to do is remember the basics and rely on already acquired knowledge of the way things work, and once you do, these electronic controlled appliances will take on a whole new look. When a new appliance rolls onto the market and has Wi-Fi, hot water dispensers, monitoring systems and special amenities one has to stop, take a deep breath, and remember this is only a machine. The basic functions still have to operate the same way as they always have; fill valves have to operate as fill valves, compressors have to operate as compressors, pumps still have to operate like pumps. Yes, they do it a little different but I bet you were as intimidated with the first older products you ever experienced as you are today. We tend to get overwhelmed by the electronics and what the capabilities are but in reality these are simply machines controlled by

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