Proforma

4 R E S U LT S We looked at the daily activity of field staff to identify ways to ease stress, improve efficiencies and keep them motivated throughout the day with the use of promotional products. As they navigate their day, field sales and service workers need to stay organized, energized and nourished as they are often running from one customer visit to the next. In addition, we've found that the way the field staff conducts their daily business relies heavily on the use of technology. Therefore, the use of tablets and smartphones has become critical for managing schedules, customer presentations and maintaining accurate documentation. For these reasons, we recommended an assortment of travel organizers, business bags, drinkware and coolers to help manage an often busy and stressful day in the field. Another way to motivate field staff is through engaging them in friendly competition. A structured competition has been proven to increase performance numbers and morale for everyone in the field. It also lets the external employees feel more connected to the organization. As a motivational tool we created a sales incentive program with a tiered product reward offering that included the following products: high-end electronics, travel, health and wellness and business bags. Research shows that engaged employees are more productive, resulting in a more profitable organization and improved customer experience. We have identified ways to increase field sales and service employees productivity through the use of promotional products that engage and motivate. The comprehensive program was executed over a one-year period to keep employees happy, engaged and focused on meeting their performance goals. The program was a great success as 63% of sales and service employees exceeded their performance goals. In addition, the company's annual employee engagement survey showed significant improvement from the prior year. S O LUTI O N

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