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Course Listings 2017-2018 317 COS250 80 Clock Hours Instructor in Training Orientation Students will be introduced to the Arizona State Board of Cosmetology Instructor safety and sanitation, rules and regulations. This class is to prepare a student to become an instructor in their licensed field. Prerequisite: Arizona State Board of Cosmetology Licensure. COS251 135 Clock Hours Instructor in Training I Students will train to become an instructor in their certified field of Cosmetology or Aesthetics. Students will learn the fundamentals of becoming an instructor by completing assigned work, shadowing instructors, creating lesson plans, coaching students and working hands on with students with clients. Prerequisite: COS250. COS252 135 Clock Hours Instructor in Training II Students will continue to train to become an instructor in their certified field of Cosmetology or Aesthetics. Student will lean the fundamentals of becoming an instructor by completing assigned work, shadowing instructors, creating lesson plans, coaching students and working hands on with students with clients. State Board preparation for licensing. Prerequisite: COS251. CUSTOMER SERVICE (CSS) CSS112 50 Clock Hours Contact Center Prep I This class will coach and train individuals with disabilities for an entry level position in a contact center. This course prepares students by providing, soft skills as well as an overview of security and other technical skills needed to be successful. Students will come away with the basic skills needed to accept the challenging yet rewarding career path of contact centers. Prerequisite: None. CSS113 100 Clock Hours Certified Customer Service Preparation This class will coach and train individuals for an entry level position in a Customer Service Center. This course prepares students by providing, soft skills as well as an overview of security and other technical skills needed to be successful. This course also provides students with a TESOL Business component if needed. There is an additional emphasis on technology that will enable students to apply their skills using Customer Service software. Students will come away with the basic skills needed to accept the challenging yet rewarding career path in Customer Service. This course prepares students to obtain a Customer Service Certification from National Customer Service Management Association (NCSMA). Prerequisite: None. ELECTRICAL (ELR) ELR110 136 Clock Hours Electrical Basics Gain an understanding of electrical trade, safety and electrical circuits, electrical theory voltage and current laws, and circuit analysis. Learn electrical codes and device boxes. Prerequisite: COR101. ELR111 92 Clock Hours Electrical Installations Learn conduit bending fundamentals, raceway and fittings, applications of conductors and cables, electrical drawings, services, and test equipment. Prerequisite: ELR110.