Retail Observer

RETAILOBSERVER.COM APRIL 2018 14 I can't define excellence," the saying goes, "but I know it when I see it." The problem with this approach is that if a manager doesn't know what to look for, how will she know the right questions to ask during an interview? A lack of focused questions can lead to a less-than ideal hiring decision, if not an outright disaster. For every manager who's ever secretly longed for a list of powerful interview questions—ones that illuminate excellent candidates and red-flag the sub-par ones—96 Great Interview Questions To Ask Before You Hire by Paul Falcone is just the ticket. Packed with probing and revealing questions, the book also gives detailed information on what to look for in a candidate's answers. The interviewer will learn the truth about the candidate's experience, qualifications, motives, and attitudes, and will gain valuable tools for: • Identifying high-performance candidates • Spotting evasive or false answers • Learning more about a candidate's past by turning routine reference checks into interviews with impartial third parties • Negotiating can't-miss job offers to must-have candidates The book is divided into three parts. Part I provides challenging questions that require candidates to assess themselves and their achievements; that highlight personality traits and the potential for compatibility with the organization; and that get to the heart of a candidate's career history—and possible future. Part II arms the interviewer with meaningful reference-check questions to ask when assessing all potential hires, from support staff through senior management, as well as with strategies to head off counteroffers and close the deal. Part III is an invaluable resource with guidance on every issue from keeping questions legal to overhauling the organization's recruiting efforts and application processing. This new third edition features new chapters on evaluating freelancer and remote workers, and successful onboarding new employees, plus 17 bonus questions. B O O K R E V I E W 96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE Author: Paul Falcone, a rock-star in the HR community, is the author of six AMACOM books and four of them have made Society of Human Resource Management's prestigious Great 8 annual bestseller list. He is also a long-time contributor to HR Magazine, a top-rated presenter at the SHRM national conference, and faculty member in UCLA Extension's School of Business and Management. Publisher: AMACOM RO

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