Issue link: https://www.e-digitaleditions.com/i/983795
Letter from the President & CEO Dear Members, As Andrews Federal celebrates its 69th Credit Union Anniversary, we want to thank you for your continued support and feedback throughout the years. In 2017, we continued to build upon an already strong financial foundation, while simultaneously managing to make a positive impact in the communities we serve and beyond. We also focused on staying on the cutting edge of technology, improving our world-class member service by hiring the best talent, and providing monthly training to our exceptional staff. Numerical Growth I am also pleased to report that the Credit Union continues to be financially strong and secure. At year's end, Andrews Federal has more than $1.5 billion in assets and is well capitalized at 11.01%. This type of financial success builds a great foundation that provides us with the resources necessary to invest in your member experience. Community Growth We understand how important it is to give back to our communities, which is why Andrews Federal did so significantly in 2017. From charitable donations to Joint Base Fisher House being selected as one of the Best Banks for Military Personnel in the nation by Kiplinger's Personal Finance's rankings of the Best Banks in the U.S., Andrews Federal left a lasting impression locally and globally. In 2017 alone, Andrews Federal Credit Union sponsored or participated in more than 120 events between the United States and Europe. Future Growth As we look ahead to 2018, the building of the member experience will continue to be our primary focus. This includes creating, and at times tweaking, products and ser vices that will ref lect the most recent technological advances, while continuing to make ever y ef fort to ensure the safety and security of your confidential information. We understand that business continues to evolve at a rapid pace through the digital media, including online and mobile banking platforms, as well as the internet. We aim to provide our members with a digital experience that is second to none. With that in mind, we are in the process of building a new website, featuring responsive design and tailored to your specific needs. We value the trust you have shown in Andrews Federal. It has ser ved as motivation for executive leadership, as well as corporate and branch staf f, to continue to exemplif y our world-class member ser vice to ensure a positive member experience. As always, we appreciate your membership and thank you for choosing Andrews Federal Credit Union as your financial service provider. It is our goal to provide you with financial services aimed at helping you achieve financial security, as well as your goals and dreams. Sincerely, Jim Hayes President & CEO Jim Hayes President & CEO 2 | A N D R E W S F E D E R A L C R E D I T U N I O N 2 017 A N N U A L R E P O R T We had 119,446 remarkable Andrews Federal members WORLDWIDE. Member Quotes " I have been a member of Andrews Federal Credit Union since 1978 when I arrived at Andrews AFB and direct deposit was just getting started. They have continued to be on the leading edge of financial services and are always looking for new ways to serve their customers." – D. Elliott " I am only 20 years of age, and whenever I call or go into the branch I am never treated any less because I am young. I really appreciate feeling important, especially when it comes to finances." – A. Garner