Chandler-Gilbert Community College Course Catalog and Student Handbook for the 2017-2018 year.
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7 4 CGCC Catalog & Student Handbook 2019-2020 | Maricopa County Community College District Common Policies Pending Governing Board Approval, 8/27/19. For the most current information regarding common policies, log on to https://district.maricopa.edu/stewardship/maricopa-governance/common-pages/student-regulations Appendix S-8: Non-Instructional Complaint Resolution Process A student who feels that he or she has been treated unfairly or unjustly by any employee with regard to a non- instructional process such as a student or administrative services has the right to file a formal and written complaint according to the approved procedures. Steps for students to follow: 1. Discuss the issue with the employee involved. The student should request this conference within fifteen (15) working days from the time the student knew or reasonably should have known about the unfair or unjust treatment. 2. If, within ten (10) working days of the request for the conference with the employee, the problem is not resolved or the employee has been unable to meet with the student, the student may continue the process by filing a written complaint with the appropriate supervisor of the employee where authority exists to take corrective action. This written complaint must be filed within ten (10) working days following the previous deadline. The written complaint will be given to the employee five (5) working days before any official meetings are convened. 3. Upon receipt of a written complaint, the appropriate supervisor will work with the parties in an attempt to resolve the conflict. Every attempt will be made to maintain confidentiality during this process. An employee will not be required to respond to a complaint which is not in writing and which, when appropriate, does not have specific documentation including dates, times, actions, supporting documents, etc. The written complaint will be made available to the employee. 4. If the complaint is not resolved at this level within ten (10) working days, the student should forward to the Vice President of Student Affairs or Designee, a copy of the original written complaint with an explanation regarding action taken at each prior level. The dean and/or associate dean will meet with the student, the employee, and the relevant supervisor and attempt to resolve the issues. 5. If the associate dean and/or dean do not resolve the complaint, the student may forward it in writing to the college president for final resolution. The college president or designee will issue a final written determination in the complaint process. 2.3.6 Withdrawal To withdraw from a course or courses from the college, students must follow approved procedures (See Appendix S-7). The Office of Admissions and Records provides information about the withdrawal process. The official date of withdrawal is the date the withdrawal is received in the Admissions and Records Office/Office of Student Enrollment Services. Never attending is not an allowable refund exception or an excuse of the debt incurred through registration. Please see the refund policy. Appendix S-7: Student and Faculty Withdrawal Procedures Student Withdrawal Procedures 1. Withdrawal from Specific Courses A student may officially withdraw from specific courses in the following ways: A. Through the 7th week*, a student may initiate an official withdrawal from any course by completing the withdrawal process online using the student self service system or by submitting a course withdrawal form to the Admissions and Records Office/Office of Student Enrollment Services in accordance with the published deadlines. A grade of W (withdrawn, passing – not computed in the grade point average) will be assigned. B. After the 7th week*, a student must initiate a withdrawal request with the faculty member. If, after consultation with the student, the faculty member approves the request, a grade of W (withdrawn, passing — not computed in the grade point average) or Y (withdrawn, failing — computed in the grade point average as a failing grade) will be assigned. If the request is not approved, the student will remain in the course.