Issue link: http://www.e-digitaleditions.com/i/124894
Learning Training, Inside and Out Update: Inside Bank of Ireland's Learningzone programme. By Eamonn Eaton Learningzone is the brand name of the partnership between Bank of Ireland and Accenture that delivers a successful holistic learning service to employees in the Bank of Ireland Group. Bank of Ireland Group was founded in 1783 by Royal Charter and is a diversified financial services organisation that now employs more than 14,000 staff, predominately in Ireland and the United Kingdom. The Group provides a wide range of personal and commercial financial services through its branch network in Ireland, its telephone and online banking service Banking 365, and its joint venture with the British Post Office. The combination of the banks in-house expertise in capability development and learning—combined with the outsourced partnership—brings a unique blend of capability, expertise, scale, and access to an extensive range of resources that have driven a step change in the learning service within the organisation. Learningzone provides a best-in-class learning curriculum distributed through classroom, web-based, mobile, conference call, and social learning channels. It adopts a robust business management approach to training needs identification, programme design and delivery, learning governance, and management information tracking and reporting. It focuses on quality, efficiency, innovation, and emerging technologies to continually drive the service forward. WINTER 2013 | www.hroglobal.com [29]