35 Spring 2026 | Animal Health Solutions
O
n an average day, Wicker Park Veterinary Clinic in Chicago cares for
dozens of patients. With a large team of six doctors, five front-desk team
members, and three to five new clients arriving daily, the schedule fills up
fast. According to Practice Director Jasmin Cruz, each 30-minute appointment adds
up to "a lot of pets" coming in — leaving little room for slow payment processing.
The challenge
Behind all those appointments was a lot of hands-on work, especially at checkout.
Cruz and staff used to spend hours collecting and reconciling payments, as pet
owners brought more than leashes and treats in their bags — they also had a
variety of payment methods, from cards and cash to digital wallets.
To collect pre-service deposits, staff had to manually enter card information over
the phone. At checkout, they had to type in payment details while clients waited
with anxious pets ready to go home. In a bustling office with constant distractions,
human error was inevitable. To keep records accurate, end-of-day reconciliation
often meant tracking down missing details, such as figuring out which type of card
was used.
At the end of the day, managing payments was taking up too much valuable time
and pulling staff away from client service and patient care. Wicker Park needed a
simpler way.
Faster Checkout, Less Friction
How a busy Chicago clinic streamlines payments and improves
client experience with Stripe and Covetrus
®
At a Glance
PRACTICE
Wicker Park Veterinary
Clinic in Chicago
CHALLENGE
Manual payment processes
took time away from
patient care
SOLUTION
Modern, point-of-sale
solution – Covetrus Payments
powered by Stripe
OUTCOME
More efficient checkout
experience and easier
end-of-day routine
W O R K F LO W W I N S
