OLF2013/2014

Furniture Care, Warranty & General Information Claremont Collection Well Crafted Furniture Should Last For Decades Well-made aluminum outdoor furniture should last at least two decades. We often receive notices from dealers noting cases where showroom customers have testified to owning Outdoor Lifestyle furnishings that have lasted as long 30 years. Though, admittedly, this is an exceptional case, many previous buyers of our furnishing note that they last far longer than competitive brands and require less overall care and maintenance as well. We attribute this to our attention to detail in manufacturing, the use of welds to assemble our furniture, and the special pre-treatment each item undergoes prior to applying a durable powder coat finish. The following information details how to properly care for your furnishings and lists Warranty information. IMPORTANT NOTE FOR READERS Please review the care requirements closely, as a failure to follow our easy maintenance instructions could invalidate the Warranty. Care For Aluminum Surfaces You may be surprised that to keep your piece of Outdoor Lifestyle looking good requires little more than a mild detergent in water, the use of a soft brush and a good final rinse. This is particularly true for aluminum surfaces. After you have rinsed off the detergent leave the items out in the sun to dry. To cover chip marks, call your local Outdoor Lifestyle dealer to obtain specially made touchup paints. Care For Cushions And Umbrellas All our cushions and umbrellas are custom-made to client specifications and all fabric materials are designed for outdoor use. DO NOT machine wash or dry your cushion fabrics. Instead brush off any loose dirt and prepare a cleaning solution of two ounces mild detergent per gallon of lukewarm water. Use a soft brush or sponge to clean. Allow the solution to soak into the fabric before rinsing thoroughly, prior to air-drying the fabric. For umbrella coverings remove them from the frame and follow the previous cleaning instructions, making sure you DO NOT machine wash or dry them. Afterwards replace the umbrella covering on its frame and allow it to air dry. To prolong the life and appearance of your umbrella we recommend it should be closed and stored appropriately when not in use. MANUFACTURER WARRANTY Limited Frame And Finish Warranty: Outdoor Lifestyle offers a 15-year Limited Warranty on its frames for residential furniture (5- year commercial) and a 5- year Limited Warranty on finishes (3- year commercial) commencing at the time from initial factory purchase. This means that should your furnishing structurally fail (i.e. broken frame, castings and welds) within the warranty period specified from the initial date of purchase; or should the finish peel or blister within the warranty period specified from the initial date of purchase; we will replace, repair, and refinish the piece in the original finish (should the original finish no longer be continued we will refinish the piece in a similar style). Wearing of hand-applied finishes are excluded from this warranty. Our Warranty does cover freeze damage on cast aluminum components. Outdoor Lifestyle will only cover repair and shipping costs from order addresses located within the contiguous United States and provinces of Canada. Outdoor Lifestyle reserves the right to repair or replace defective merchandise at our discretion. Our Warranty does not cover damage caused by ordinary wear and tear, fading, accident, acts of nature, mildew, misuse and shipping. One Year Limited Warranty On All Component Parts, Umbrellas And Cushions Outdoor Lifestyle will replace/repair component parts at our discretion such as glides, umbrellas, cushions, firepit kits, etc., from failure that can be attributed to manufacturing defects for a period of up to one year from the date of original factory purchase. This Warranty does not cover damage caused due to ordinary wear, freeze damage, fading, acts from accidents, acts of nature, mildew, misuse and mishandling, shipping, the application of suntan lotion, and incorrect base installation either by the dealer or customer. How To Proceed With Warranty Claims and Returns Over the years very few customers have reported any need to have a piece of our workmanship repaired or have one of our furnishings replaced due to structural failure or blemishes in finishes. However, should your furnishing require service and fit the terms of Warranty previously stated, we will strive to offer you satisfaction. CAREFULLY INSPECT ALL SHIPMENTS BEFORE ACCEPTING THEM FROM THE CARRIER. If you receive a shipment that is damaged, contact Outdoor Lifestyle immediately. Either refuse the shipment or have the carrier make a note of the nature and extent of the damage on the freight bill. Retain all packaging material as the carrier may request to see the entire package in the processing of the claim. If, after unpacking and inspecting the goods, damage is found, notify Outdoor Lifestyle immediately (if shipped Prepaid) to schedule a carrier inspection. At that time a "concealed damage" report will be filed with the carrier. If a warranty claim is filed under our structural or finish warranty, you must be certain that all maintenance procedures have been followed and you must be able to provide proof of purchase of product. In addition you may be required to submit photographs detailing the condition of your piece. Once action on your return has been approved, and authorized, all service will take place in our Stanley, NC facility. Outdoor Lifestyle will pay freight charges on warranted goods within 3 years from the initial date of purchase from our factory —after this period the customer is responsible for all shipping charges. No return goods will be accepted without a written Returned Goods Authorization, which must be issued by Outdoor Lifestyle prior to any return of goods. Forum Selection Clause Outdoor Lifestyle is not responsible for representations (verbal or written) made regarding Outdoor Lifestyle and its products other than those made by the management of Outdoor Lifestyle. Outdoor Lifestyle is not responsible for damages or injury resulting in misuse, abuse and failure to maintain the product properly. Those purchasing furnishings from Outdoor Lifestyle, or obtaining services from the company, agree that should a dispute arise with Outdoor Lifestyle, legal proceedings shall be pursued only in the local courts of Gaston County, North Carolina. GENERAL INFORMATION Ordering Information: To ensure prompt and accurate handling of orders, all orders must include the following information: billing address, shipping address, phone number, zip codes and method of shipping. Order must specify quantity, item number, description, and frame finish and fabric number with description, if applicable. All orders are subject to acceptance by Outdoor Lifestyle, Inc. Acceptance will be made in the form of written confirmation/acknowledgement. Please review the written confirmation carefully for accuracy. All orders are subject to approval by our credit department. Shipping/Routing: Products are shipped F.O.B via common carrier from the warehouse in Stanley, NC. Unless the buyer specifically requests a shipping route, the warehouse will ship "Best Way Prepaid". Prepaid and add shipments will be upcharged 10% per shipment. A $60.00 drop shipment charge will apply to each order shipped to locations other than the dealers store or warehouse. Terms and Conditions of Sale: A service charge of 11/2 % per month, 18% per annum, will be added to invoices past due. Changes: Outdoor Lifestyle, Inc. reserves the right to make minor product design changes or modifications and to discontinue frame color finishes, fabrics, product, and styles without prior notice. Please note that certain frame colors, fabrics, cushion styles shown in our catalogs may not be available. Photographs are reused from year to year while color selections my change. All frame finishes and fabrics are photographically reproduced and cannot be guaranteed for accuracy. Custom Orders: If you have a special need, be it design or finish, we would like to assist you. Call us with the details and we will be able to advise you if we can accommodate your special request. Outdoor Lifestyle, Inc. will price all custom items individually. Mediation In the event a dispute shall arise between the parties, the parties agree that such dispute shall be submitted to a Mediated Settlement Conference conducted in Gaston County, North Carolina, in accordance with the rules for mediation of Superior Court civil actions promulgated by the North Carolina Supreme Court. 23

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