Issue link: http://www.e-digitaleditions.com/i/381685
"All the people who have helped me are polite and informative. (This is very important for us mature, senior citizens. lol)" "Excellent service.... courteous and professional." "Great job in bringing my desktop from the dead. Thanks a million!" "CMU IT is the best of the very many I have used." "Great help as usual!" "My computer needed a lot of work. It was done quickly, efficiently and the technician answered all of my questions in a clear and understandable way. He also helped explain to me a couple of things I could do on my end to assist with continued successful computer operation, which I appreciated." "Everyone was incredibly helpful, to the point that one of your technicians boiled down the difference between SAP and Blackboard with a helpful metaphor, very prompt and professional, made me feel very reassured, and they were patient and friendly as well. Great job!" "Very helpful and proactive. Considerate of my work schedule" "Technician was well qualified. Quickly diagnosed and resolved the problem. Thank you for the service!" "I love the Help Desk! Media Services has consistently responded in a timely manner and takes care of our problems - and does so with excellent customer service skills! Ever-so-grateful!!!" "As always, you folks are just so helpful and do not make non- tech individuals like me, feel foolish. I really appreciate this very much!" "I was EXTREMELY impressed with the employees at the IT help desk. They were informed, prompt, and helpful through my whole process. GOLD STAR FOR ALL OF THEM! I would suggest the help desk to anyone. :) Thanks Guys!" "The service was phenomenal. To also send your customers the work ticket with comments is an excellent way to keep customers involved and informed. Also, the quick response from the Email personnel to the Spam personnel was excellent. X was very patient with explaining the actual problem to me in layman terms." "Exceptional customer service, thank you!" "IT has always been very responsive, and overlooks all my shortcomings related to all things IT." "Love, love, love the help desk!!!!!!!!!!!!!" Thanks for your feedback!