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8 Contents BizEd SEPTEMBER/OCTOBER 2010 VOLUME IX, ISSUE 5 80 DEPARTMENTS 6 From the Editors 8 Headlines 58 Research 66 Technology 70 Your Turn 72 Bookshelf 74 Calendar 76 Classifieds 80 Spotlight Cover photo by Jared McMillen/ Aurora Select FEATURES 18 Entrepreneurial Sole Alfred Lin of Zappos.com decon- structs corporate culture, customer service, and the best way to launch a new enterprise. 26 Putting the World into Place Business schools globalize their programs through a host of new strategies, from recruiting interna- tionally to developing specialized regional knowledge. 34 Learning from the Inside Business schools provide rich, hands- on cultural experiences to enhance students' global expertise and cul- tural sensitivity. 46 24 36 Management Meets Design Fred Collopy of Case Western believes managers can only solve today's complex problems from a design perspective. 46 Charting a Course Through Crisis Managers must learn how to respond to disasters they might face in the business, says Daniel Laufer of Yeshiva University. 52 Snapshot: AACSB Board chair Andrew Policano lays out the association's critical priorities: sus- tainability, globalization, innovation. BizEd SEPTEMBER/OCTOBER 2010 1