Retail Observer

December 2015

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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DECEMBER 2015 RETAILOBSERVER.COM 47 THE ROOM COMPASS Course attendees will learn to use the room compass—a tool Landon developed for the design process to ensure that a room not only looks great, works well and feels right, but helps reduce the risk of design mistakes and regrets. Date: Monday, Jan 18, 2016 from 12:30p.m. to 2:30p.m. NKBA University Instructor: Industry Veteran Richard Landon, CMKBD Course Preview Video: www.youtube.com/watch?v=whL3rUZDsZQ BORN TO BUY: GROWING YOUR KITCHEN & BATH BUSINESS WITH MULTIGENERATIONAL CLIENTS From Traditionalists and Baby Boomers to Generations X and Y, this program will explain how you can provide exceptional service to customers of all ages and tailor your service approach based on generational preferences. Date: Monday, Jan 18, 2016 from 4:00p.m. to 6:00p.m. NKBA University Instructor: Laurie Brown, CSP, Facilitator and Professional Speaker, Business Training Works Course Preview Video: www.youtube.com/watch?v=7hLteNT5AHs NEGOTIATING FOR SUCCESS This lively session focuses on the secret techniques and tactics used by savvy buyers and sellers who win by negotiating. Doyle will uncover the most common mistakes people make in the negotiation process, five common negotiation tactics (and how to overcome them), as well as the importance of using the "win" negotiating mindset as a key success strategy. This session also covers the role body language plays in negotiations, and most importantly, how to ask for more, get more, and do more in less time. NKBA University Instructor: Shawn Doyle, CSP, Facilitator and Professional Speaker, Business Training Works Date: Monday, Jan 18, 2016 from 4:00p.m. to 6:00p.m. Course Preview Video: www.youtube.com/watch?v=lDE-IPNYlhA HIGH-PERFORMANCE DESIGN, BUILD AND REMODEL TECHNIQUES THAT MEET YOUR CUSTOMERS' NEEDS As homeowner demand for energy efficiency increases, savvy remodeling professionals know an energy audit is only the beginning of the process. This session discusses the benefit of taking a "whole house" approach, as well as sustainable and universal design techniques, marketing and sales strategies, and site and feasibility studies. Date: Wednesday, Jan 20, 2016 - 10:00a.m. to 12:00p.m. NKBA University Instructor: James M. Lebair, NARI GCP, UDCP, President, Founder, Owner, JRL Design, Inc. Course Preview Video: www.youtube.com/watch?v=l25HBJxCof4 RECRUITING AND HIRING FOR SUCCESS Designed for those who play a key role in the hiring process, this course explores leading-edge recruiting strategies such as social networking. This interactive session will provide tips, tools and techniques for screening and interviewing candidates, as well as strategies for bringing new employees into the fold. Date: Wednesday, Jan 20, 2016 - 2:30p.m. to 5:30p.m. NKBA University Instructor: Tim Donahue, Principal, Talent Directions Course Preview Video: www.youtube.com/watch?v=lvVgsU7mHJw TIM DONAHUE RICHARD LANDON JAMES M. LEBAIR LAURIE BROWN SHAWN DOYLE RO NKBA University has announced the 5 courses it will offer at the 2016 Kitchen and Bath Industry Show (KBIS), all of which offer continuing education unit (CEU) credit. Courses will be offered at KBIS on Monday, January 18, the day before the show opens, as well as on Wednesday, January 20 during the show. Attendees can register for courses at www.kbis.com. NKBA UNIVERSITY TO HOST 5 KBIS-EXCLUSIVE COURSES AT SHOW

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