Retail Observer

May 2016

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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Page 34 of 67

The arrival of BrandSource faithful in Orlando on Feb. 28 kicked off the Summit in earnest as members descended on the Marriott to celebrate the continued success of the company and listen to helpful information about how to grow their businesses. BrandSource CEO, Jim Ristow, provided one of the Expo's many highlights by giving a rousing State of the Company address. Jim emphasized the company's growing membership and increased sales yet warned of the dangers of complacency in the retail industry. Jim's commitment to the membership was in evidence when he said, "We are going to build the Brand where it can make the members money, not spend their money to build the Brand." Also featured at the Expo was a heartfelt tribute to BrandSource's retiring CFO, Kathy Maloney. Kathy was called to the stage to be honored for her 26-year tenure with the company. She had previously announced that she will be retiring in June and that this Summit would be her last. The Summit was buttressed by a multitude of informative seminars by educational speakers specifically designed to inform and motivate members. Brad Huisken's "We Can't Wait for Customers, Go Get Them", Jeff Korhan's "How to Use Social Media to Differentiate Your Business", and Victoria Cook's "Outstanding Customer Service with Fish, Fries & Pickles" were among some of the interesting presentations. Another offering was The Women in Business Luncheon, which was sponsored by Whirlpool. The luncheon featured four female executives who gave speeches on selected themes of it in Orlando Marks YEAR FOR MEMBERSHIP

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