Issue link: https://www.e-digitaleditions.com/i/1081695
16 I ICT TODAY FIGURE 6: An occupant interacting with an IB. In the not too distant future, smart buildings will create the scalable foundation for smart cities. provides guidance on documents to be used during that commissioning process. NFPA 4 similarly speaks to the qualifications of roles and responsibilities of personnel involved through each phase of the testing process. It recommends testing methods and frequency, as well as provides guidance on documents to be used. The development of other standards and best practices related to trades with systems being integrated will impact requirements of the ICT professionals for the life of the building. Looking at each integrated system as part of the overall solution is necessary when developing owner system training. This training should target the varying user roles, but it should not be limited only to the portion of the system for which each user is responsible. The training and knowledge of the facilities management team should be appropriate for the complexity of the systems integrated, given the impact that system failure would have on building occupants. There should be cross-training of IT and facilities staff to enable teamwork during incidents and fault diagnosis. Give thought to requiring close out documentation recommending future maintenance and testing. This helps the owner to have continued satisfaction with the connected building systems, early warning of potential problems and ongoing systems reliability. The impact of what would otherwise be a tolerable fault can intensify when occurring in an integrated system. End user training on the operation of integrated systems may need to be planned and executed by the building ICT staff. Such training could take the form of a short video or a "getting started" guide. This is often referred to as "occupant commissioning," or OCx. First line problem-solving can be achieved through user documentation providing a higher level of detail. Identify who will develop such documentation. Recommend that the owner develops and identifies technology champions who are comfortable with using the added building features and who are open to mentoring others on system use to avoid help desk overload. If users must put in a support ticket with the help desk to get questions answered, they may avoid using the system. They must also be prepared for building functions that may be unexpected. Periodically confirm that user documentation remains relevant to system usage and that it addresses most of the common user questions. After integration occurs and the users are acclimated to the building technology, feedback needs to be collected to evaluate whether the technology is being used and is perceived as beneficial. This step is important to prevent users from overriding controls not to their satisfaction or that they are not comfortable using as designed. Communicate to occupants that they are in an intelligent building and that it is only as intelligent as they will allow it to be. They should avoid "gaming" the systems.