Issue link: https://www.e-digitaleditions.com/i/1156106
32 I ICT TODAY be happening, such as a clearance sale at a nearby store. It may not pertain to every commuter on the highway, but a large contingent of them may take notice and possibly entertain the idea of stopping and purchasing those goods or services. The ICT Infrastructure to deliver those messages will need to be resilient. Healthcare The patient's experience is one of the most important priorities of health- care institutions. The satisfaction of a patient is reported through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring model. Much of the patients' experiences within a hospital resides in the patient rooms, and AI can play a significant role in delivering a great experience in that space (Figure 4). Typically, a patient would use a device like a pillow speaker to get requests to the nursing staff. What if those requests were able to be made verbally through an AI assistant? Opening shades, turning on the TV, playing background music or order- ing a meal can be done through an AI assistant. Perhaps the AI assistant can suggest meals that are based on preferences or medical needs. What if an AI assistant did the intake for a medical facility? Medical infor- mation is protected by the Health Insurance Portability and Account- ability Act (HIPPA), so there will be additional security measures that are required when using virtual assistants FIGURE 4: Physicians can use AI to assist in understanding medical images at a greater speed and accuracy than ever before, and AI is slowly making its way into the patient rooms. that take voice commands. AV pro- fessionals deploying AI in healthcare facilities will need to take the necessary precautions to protect this data. Higher Education Colleges and universities are looking for different ways to attract prospec- tive students to their campuses. Students want to use cutting edge technology, and AI within AV enabled spaces will be one of the components that allows for just that; it serves as a differentiator among colleges and universities. Labs have been increasingly using AV to collaborate between classrooms and remotely to offsite campuses in a similar fashion as AI in AV for conducting meetings. In the future,