Issue link: https://www.e-digitaleditions.com/i/1156106
October/November/December 2019 I 3 SUBMISSION POLICY ICT TODAY is published quarterly in January/February/March, April/May/June, July/August/September, and October/November/December by BICSI, Inc., and is sent to BICSI members, RCDDs, RTPMs, DCDCs, BICSI Installers and Technicians and ESS, NTS, OSP, RITP and WD credential holders.ICT TODAY subscription is included in BICSI members' annual dues and is available to others through a purchased yearly subscription. ICT TODAY welcomes and encourages submissions and suggestions from its readers. Articles of a technical, vendor-neutral nature are gladly accepted for publication with approval from the Editorial Review Board. However, BICSI, Inc., reserves the right to edit and alter such material for space or other considerations and to publish or otherwise use such material. The articles, opinions and ideas expressed herein are the sole responsibility of the contributing authors and do not necessarily reflect the opinion of BICSI, its members or its staff. BICSI is not liable in any way, manner or form for the articles, opinions and ideas, and readers are urged to exercise professional caution in undertaking any of the recommendations or suggestions made by authors. No part of this publication may be reproduced in any form or by any means, electronic or mechanical, without permission from BICSI, Inc. ADVERTISING: Advertising rates and information are provided upon request. Contact the BICSI Sales Department for information at +1 813.979.1991 or 800.242.7405 (U.S. and Canada toll-free) or cnalls@bicsi.org. Publication of advertising should not be deemed as endorsement by BICSI, Inc. BICSI reserves the right in its sole and absolute discretion to reject any advertisement at any time by any party. POSTMASTER: Send change of address notices to BICSI, Customer Care, 8610 Hidden River Pkwy, Tampa, FL 33637-1000; Phone: +1 813.979.1991 or 800.242.7405 (U.S. and Canada toll-free). © Copyright BICSI, 2019. All rights reserved. BICSI and RCDD are registered trademarks of BICSI, Inc. contents FROM THE PRESIDENT 05 Road Closed Due to Network Outage (Unless You're in Mississippi) By Jeff Beavers, RCDD, OSP, CFHP COVER ARTICLE 06 Merging AV and Network Infrastructure: As technology advancements have pushed network bandwidth higher and higher, traditional data is now sharing the network with a diverse mix of other signals and services that include VoIP, AV, and even building management systems (BMS). This proliferation of previously unforeseen uses for twisted-pair cable networks has spawned new vertical markets for BICSI-certified ICT designers and installers. By Karl Rosenberg 18 Three Keys to a Better AV User Experience in Classrooms: 21st century classroom AV systems must accommodate a range of technologies from older equipment to cutting-edge tech. When designing an AV system, there are three keys to a positive user experience: extension for AV signals, minimal components, and intuitive interface and easy controls. By Bill Lauby 28 AI in AV—How Artificial Intelligence is Changing the End User Experience: This article crosses over a few areas, including ICT, AV, AI, and creative thinking in general. The future of AI is endless, and the demands on the ICT professional continue to grow as more tech- nologies, including AI, fall under the ICT umbrella. By Nicholas Larkins, RCDD, CTS, LEED AP BD+C 36 How to Ensure Reliable, High QoE Video Streaming Applications in LANs: There is an explosion of devices being connected to the networks in buildings via IoT, and these varying applications are putting many unforeseen demands on the performance and reliability of circuits, especially those serving high- bandwidth IPTV and video streaming. By Russ Gundrum, MBA, PMP 48 BlueSky—A Workplace Renovation for Future Growth, A Case Study: Take the journey through the massive renovation of Georgia- Pacific's headquarters in Atlanta. With few improvements since its opening in 1982, the space was not efficient for the technology and work habits of today's mobile workforce. Discover the technologies that made the GP-Center a better place to work. By Murad Mohammed and Andrew E. Schindler 58 BICSI Completes Expansion and Modernization of World Headquarters in Tampa, Florida BICSI headquarters is now an intelligent building with a state-of-the-art technology infrastructure that takes the BICSI Learning Academy and collaborative work- spaces to new heights via PoE, IoT and other advanced technologies. Successful completion was a concerted undertaking of the Project Refresh Working Group, 22 corporations, and an industry-wide collaboration—sharing the goal to provide the highest level of service to BICSI members and the ICT community. OCTOBER/NOVEMBER/DECEMBER 2019 Volume 40, Issue 5