RETAILOBSERVER.COM JULY 2020
14
B O O K R E V I E W
EMOTIONAL INTELLIGENCE
FOR SALES LEADERSHIP
Author: Colleen Stanley is president of SalesLeadership Inc. Colleen has
been in the sales training business for over twenty years and is the foremost
expert and thought leader in bringing emotional intelligence to the sales
profession. Salesforce.com named her among the top eight influencers in
sales of the 21st century. She is a popular speaker and master trainer.
Publisher: AMACOM
R
esearch from CSO Insights shows that only slightly
more than half of sales representatives (53%) are
meeting or exceeding their quotas. This is despite
salespeople and managers having access to more sales
technology tools, information, and education than ever.
Sales managers need a fresh approach to improve sales
results. The missing link is in hiring for and developing emotional
intelligence skills such as emotion management, self-awareness,
empathy, assertiveness, and delayed gratification, just to name
a few. Emotional Intelligence for Sales Leadership is written for
sales managers, entrepreneurs, small-business owners and
salespeople looking to become sales managers. It will connect
with anyone who's charged with growing sales in business-to-
business or business-to-consumer sales.
RO