Animal Health Solutions

Core Skills for Receptionists: 12 Courses 10 Phone Skills Every Receptionist Should Know Secrets to Lead Phone Shoppers to Become New Clients Take Control of Scheduling Calls Follow-Up Calls That Increase Patient Visits How to Talk to Clients About Money Ways Receptionists Can Market Your Practice Secrets to Effective Scheduling 10 Client Service Improvements You Can Do Today Creating Great First Impressions for New Clients How to Deal With Jerks Missed Opportunities Over the Phone How to Keep Doctors on Time $1548 $990 Save $558 Approved for 12 hours of CE credit 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. MEET YOUR TRAINER Wendy S. Myers, CVJ, has been training veterinary teams for more than 20 years as owner of Communication Solutions for Veterinarians in Castle Pines, Colorado. She helps healthcare teams improve telephone and communication skills that result in getting more pets the medical care they need. For five years, Wendy was a partner in an AAHA-accredited specialty and emergency hospital, whi ch was sold to a corporate group. Wendy offers CE webinars, speaks internationally, and is the author of five books. Jump-Start Your New Receptionist: 6 Courses How to Train a New Receptionist 10 Phone Skills Every Receptionist Should Know 8 Essential Skills Every Receptionist Should Master Secrets to Effective Scheduling Take Control of Scheduling Calls Phone Scripts That Gain New Clients $774 $495 Save $279 Approved for 6 hours of CE credit 1. 2. 3. 4. 5. 6. BONUS: Onboarding orientation checklist Training packages include enrollment for your entire team, unlimited webinar playback, handout, online test, and CE certificate. Questions? Contact Wendy S. Myers at 720-344-2347 or wmyers@csvets.com. Essential Phone Skills: 6 Courses 10 Phone Skills Every Receptionist Should Know Own the Phone: How to Lead Conversations Phone Scripts That Gain New Clients Take Control of Scheduling Calls 5 Golden Rules to Impress Callers Follow-Up Calls That Increase Patient Visits $774 $495 Save $279 Approved for 6 hours of CE credit 1. 2. 3. 4. 5. 6. TURN CHAOS INTO CALM Skill builders for your client care team Fundamental Phone Skills: 3 Courses 10 Phone Skills Every Receptionist Should Know How to Triage Phone Calls Own the Phone: How to Lead Conversations $387 $267 Save $120 Approved for 3 hours of CE credit 1. 2. 3. Enroll at shop.csvets.com Core Skills for Receptionists: 12 Courses 10 Phone Skills Every Receptionist Should Know Secrets to Lead Phone Shoppers to Become New Clients Take Control of Scheduling Calls Follow-Up Calls That Increase Patient Visits How to Talk to Clients About Money Ways Receptionists Can Market Your Practice Secrets to Effective Scheduling 10 Client Service Improvements You Can Do Today Creating Great First Impressions for New Clients How to Deal With Jerks Missed Opportunities Over the Phone How to Keep Doctors on Time $1548 $990 Save $558 Approved for 12 hours of CE credit 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. MEET YOUR TRAINER Wendy S. Myers, CVJ, has been training veterinary teams for more than 20 years as owner of Communication Solutions for Veterinarians in Castle Pines, Colorado. She helps healthcare teams improve telephone and communication skills that result in getting more pets the medical care they need. For five years, Wendy was a partner in an AAHA-accredited specialty and emergency hospital, whi ch was sold to a corporate group. Wendy offers CE webinars, speaks internationally, and is the author of five books. Jump-Start Your New Receptionist: 6 Courses How to Train a New Receptionist 10 Phone Skills Every Receptionist Should Know 8 Essential Skills Every Receptionist Should Master Secrets to Effective Scheduling Take Control of Scheduling Calls Phone Scripts That Gain New Clients $774 $495 Save $279 Approved for 6 hours of CE credit 1. 2. 3. 4. 5. 6. BONUS: Onboarding orientation checklist Training packages include enrollment for your entire team, unlimited webinar playback, handout, online test, and CE certificate. Questions? Contact Wendy S. Myers at 720-344-2347 or wmyers@csvets.com. Essential Phone Skills: 6 Courses 10 Phone Skills Every Receptionist Should Know Own the Phone: How to Lead Conversations Phone Scripts That Gain New Clients Take Control of Scheduling Calls 5 Golden Rules to Impress Callers Follow-Up Calls That Increase Patient Visits $774 $495 Save $279 Approved for 6 hours of CE credit 1. 2. 3. 4. 5. 6. TURN CHAOS INTO CALM Skill builders for your client care team Fundamental Phone Skills: 3 Courses 10 Phone Skills Every Receptionist Should Know How to Triage Phone Calls Own the Phone: How to Lead Conversations $387 $267 Save $120 Approved for 3 hours of CE credit 1. 2. 3. Enroll at shop.csvets.com

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