Animal Health Solutions

42 Covetrus | ph: 855.724.3461 | fx: 888.329.3861 | northamerica.covetrus.com At Covetrus, we understand the importance of continued access to the products and services that keep your practice open, safe, and prepared to provide ongoing care. We hope this information helps your practice deliver exceptional care during these unprecedented times. Covetrus is here to help, you can continue to access COVID-19 information on our resource page here, covetrus.com/covid-19-resouces. Has your Covetrus representative helped you in any way to succeed in these unprecedented times? Our Covetrus rep made sure that we had access to the necessary PPE to protect of staff and was in regular contact with us seeing if we had other needs that could met while trying to navigate COVID. Our rep is always available and helpful. They continue to offer support in all avenues. She continued to host our practice management meetings over Zoom to increase communication from practice to practice. Yes, she checked in on us frequently to see what our needs are. She is always very helpful. What have you learned that you will carry on in your practice post COVID? Our staff has really liked the handheld POS system and will continue to utilize it more going forward. There are a few small things in our routine that have become more efficient out of necessity that we will continue to do. We are ready to get back to pre-COVID life. I hope at the end of this there are some practices that prove to be too valuable to give up, but right now I can't think of any. My biggest lesson is one I have known for a while, you are only as good as the sum of all your people. Our team has been amazing and deserve all the credit in the world for keeping us open and functioning the entire time! I think the future of all our practices post COVID will continue to be defined by the attitudes we can hire and the training we can offer. The value of the client/vet relationship. We learned which clients were truly invested in our practice as some continued to use us versus transitioning to the online channels. We now cherish the client interactions and look forward to the chance to get people back in the exam room to continue to grow our relationships. We will probably continue to provide curbside to those who want it especially our ancillary services of grooming, boarding, camp, school, etc. There's no need to have a lobby full of clients when they can park and we come to them. Greencastle Winter Park Cannon Valley Care First Greencastle Winter Park Cannon Valley Care First

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