BICSI's Customer Care Team has both new leadership and new team members, focused on improving the
customer experience. Often the first point of contact at BICSI (by phone or email), they work hard to ensure
that both new and long-standing customers have a first-class experience—from directing callers to the appropriate
training resource to helping them maneuver the BICSI website, and so many other varied activities.
Dr. Reinaldo Llano: Director, Customer Care
Reinaldo began at BICSI in the Marketing Department in September 2018 and was promoted
to Director of Customer Care in July 2020. There he is responsible for the overall global customer
care vision, execution, and strategy of the company while maintaining high standards of service
to ensure customer satisfaction. This includes driving, organizing, and developing the Customer
Care team/systems to achieve the highest levels of customer issue resolution through accurate,
timely, proactive, and professional communications with customers.
Interesting Fact: Reinaldo has attended eight different colleges and universities during
the past 20 years, achieving three degrees (BA, MBA, and DBA) and five certificates.
meet the CUSTOMER CARE team
ORGANIZATION
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