BICSI Insider

Tiffany Singleton: Customer Care Coordinator Tiffany has served as Customer Care Coordinator since she began at BICSI in September 2015. During her five-plus years, she has expertly attended to members' needs, responding to emails and inbound calls, assisting in course and BICSI Connect registrations, as well as conference registrations and manual/standard orders. Tiffany also helps members and customers maneuver the BICSI website, assisting with downloading and login issues, and processing BICSI Gear certificates. Interesting Fact: Tiffany is adventurous! She has skydived, bungee jumped, zip lined, jumped into an unknown hole in Jamaica, and parasailed. Jennifer Soto: Customer Care Coordinator Jennifer started at BICSI as the Global Operations Administrator in May 2018 and was transferred to the Customer Care Department in July 2020 as a Customer Care Coordinator. In her current position, Jennifer supports volunteers and members outside North America and provides logistical support for events in the BICSI CALA District. In addition, Jennifer provides support to Spanish speakers and assists with manual and standard orders and downloads, as well as login and website issues. Interesting Fact: Jennifer enjoys dancing and is a Zumba lover. Now you can picture a face behind your next call to the BICSI Customer Care Team. This mighty team of four will always do everything in their power to ensure you have the best possible BICSI experience. Mischelle Tarucan: EMEA Customer Care Coordinator Mischelle joined BICSI as the EMEA Operations Administrator in July 2017 and was transferred to the Customer Care Department in July 2020, as the EMEA Customer Care Coordinator. In this role, she supports volunteers and members from the EMEA Region and provides logistical support for events in this Region. Additionally, Mischelle manages all administrative activities in the EMEA office. As the primary Region contact, she also handles call inquiries and email requests, and provides BICSI HQ staff with local operational support. Mischelle maintains all UAE VAT tax filing documentation and assists in growing memberships and credentialing in the EMEA Region. Interesting Fact: Mischelle is fascinated with hair colors. She colors her hair every two months with a different color. ORGANIZATION Page 15

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