Clients are often concerned at the
prospect of their pet undergoing
anesthesia. This concern can cause
delay in certain care, such as
dental procedures. With thoughtful
communication, you can help to dispel
concerns and support the treatment
of their pet.
Here, we'll address four common client
concerns about the anesthesia process
and how you can effectively communicate
with nervous pet parents to alleviate their
fears and keep their pet's health on track.
Is anesthesia necessary?
Owner's fears about anesthesia often stem from a concern
that the animal won't wake up or have a rough recovery from
the procedure. You might meet some resistance, hesitancy,
and questions when you initially broach the subject with your
client. Be mindful of their nervousness and provide them with
information about the process while emphasizing the reasons
why their pet needs the procedure and why anesthesia is
therefore vital.
Clients may question the necessity of their pet undergoing
anesthesia for dental cleaning. In this situation, explain your
safeguard procedures, such as pre-procedure bloodwork, along
with the benefits provided by anesthetic treatment, which
include pain management, and the ability to perform a more
thorough exam.
For nervous owners, use reassuring language and highlight key
facts to help alleviate misunderstandings and worries. Explain
that the likelihood of anesthetic death is low (0.05% for healthy
dogs and 0.11% in cats).
1
Talk them through the process,
including induction, monitoring, and recovery.
9 Q1 2023 | Animal Health Solutions
