Issue link: https://www.e-digitaleditions.com/i/276151
[ 20 ] HRO TODAY MAGAZINE | MARCH 2014 2014 Baker's Dozen Customer Satisfaction Ratings: Relocation By The Editors 2014 Baker's Dozen: Relocation 1. NEI Global Relocation Website: www.neirelo.com Talent mobility in today's global marketplace requires speed, efciency, and exibility, adjusting quickly to get the right people in the right place at the right time. That's what we call talent agility. At NEI Global Relocation, we are committed to being your partners in talent agility. Our focus is on delivering the highest quality service customized to our clients' needs. As a result, we are frequently ranked as the top global mobility provider in industry surveys. In 2013, NEI was also recognized in the Stevie Awards for Women in Business, winning four Stevies® for Company of the Year, Lifetime Achievement for Kate Dodge, Video of the Year, and Mobile App of the Year. Companies turn to NEI for our thought leadership and program performance in achieving their mobility strategies with: exceptional customer service, innovative program design, a strong focus on effective cost management practices, robust online and mobile technology solutions, and strategic supply chain management. Each year, nearly 70 percent of our new customers develop from recommendations by satised clients and industry partners who recognize the NEI commitment to partnership and achieving results. Services: Global client consultative and administrative services: relocation program design, policy consulting and program reviews, domestic and international cost estimates and projections, assignment management services, exception management, supplier partner management, online and mobile technology tools, global tax assistance, cost of living differential programs, employee compensation services, policy benchmarking, expense management, management accrual and reporting tools, candidate intercultural and adaptability assessment, letter of assignment/ job rotation agreement preparation, payroll reporting, industry updates and newsletters, group move consulting and management, year-end reporting and analysis. Global employee origination and destination services: candidate pre-decision services, relocation counseling and policy interpretation, visa, work permit and immigration assistance, home sale program management, home marketing assistance, area orientation and home nding assistance, destination and settling-in services, compensation administration, mortgage assistance, rental nding assistance, executive level services, expense reimbursement, tracking and reporting, temporary living assistance, dependent living care and assistance, lease break assistance and utilities termination, household goods management: shipping, auto transport, freight forwarding, and storage, cultural and language training, mail forwarding assistance, property and tenancy management, spouse employment assistance, emergency services, worldwide banking, loss on sale, automobile procurement, pet transportation, NEI cities destination location research tool, home leave coordination, medical briengs and emergency services coordination, and repatriation assistance. Most important metrics: • Transferee satisfaction • Client satisfaction • Reporting accuracy and timeliness HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically signicant sample. For this survey, we required 10 responses from 7 companies, and we received feedback from 277 veried customers. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.