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[ 3 ] MARCH 2014 | www.hrotoday.com Contents Cover Story Piloting Success Cindy Fiedelman worked to ensure the cultural differences between American Airlines and US Airways didn't plague the merger. Mission accomplished. By Russ Banham Page 8 2014 HRO Today Forum Preview 12 What's On Your Mind? Get your questions answered at this year's HRO Today Forum. By Debbie Bolla Relocation 16 Moving Up These four mobility strategies will lower costs and retain talent to boot. By Debbie Bolla 20 2014 Baker's Dozen Customer Satisfaction Ratings: Relocation We rank the top relocation providers based on customer satisfaction surveys. By The Editors 38 Navigating the Mobility Landscape 10 suggestions to improve your global program. By Ed Hannibal 40 Missed Connections? How cloud-based applications give HR more control. By Chris Wakely The Benefits Package 41 Empower and Equip Employees Best practices to engage your workforce in their healthcare benefits. By Audrey Boone Tillman and Alan Spiro 44 A New Benets Paradigm Self-insurance may be the answer to avoiding the costly impact of healthcare reform. By Joseph Berardo Jr. Managed Services Programs 46 ACA Ready? Lean on your MSP provider to navigate the pending risk and cost increases associated with managing your contingent labor. By Audrey Roth 50 Healthcare Staff Shortages? Here's what hospital and healthcare system managers think is happening. By Susan Salka Talent Acquisition 52 Is Anyone Perfect? Training potential leaders trumps enduring the endless search for perfection. By Rob Romaine Managing Millennials 54 The Gen Y Gender Discussion Talking to Millennial leaders: How they got there; where they want to go; and the gender and age ceilings explored. By Emily Wagner Departments 4 Editor's Note By Debbie Bolla 5 CEO's Corner By Elliot Clark 6 Upside News from the world of work Columnists 56 The Benets Package CDHPs may be the new face of affordable healthcare. By Ken Haderer 58 Technically Speaking The contingent workforce has its own set of challenges. Technology can help. By Madeline Laurano