AMERICANWAY

11111111Your Guide to American Airlines11111111 Insider Five Star Service from American As part of its ongoing commit- ment to enhance the overall travel experience for customers, Ameri- can Airlines recently expanded its Five Star Service program, a truly cus- tomized VIP airport-assistance experi- ence. Launched in 2007 at New York’s John F. Kennedy Airport, American’s Five Star Service is now offered at air- ports in the following 14 cities: United States Boston, Chicago (O’Hare), Dallas/Fort Worth, Miami, Los Angeles, New York (LaGuardia and JFK), San Francisco and Washington (Reagan National). International Buenos Aires, London (Heathrow), Milan, São Paulo and Tokyo (Narita). When you need VIP travel assistance, count on Five Star Service to provide it. Five Star Service offers assistance with your choice of arrival, de- parture or connecting flights. And each comes with personal, one-on-one assistance. Says passenger K.W. Mockel of Florida, “I love American’s Five Star Service. Without it, I would never have been able to make my Did You Know? one-hour connection at JFK for my flight to Milan.” With Five Star Service, we do more than meet and assist you at the airport. Our representatives work behind the scenes to monitor the status of your flights and make any accommodations that may be necessary. Five Star Service assistance varies by ser- vice option and includes: • Coordinating with your car service. • Meeting you at curbside or at your arrival gate. AA and the U.S. Fund for UNICEF say “thanks a million — plus!” to American Airlines’ customers and employ- ees for the record-breaking success of their 2010 fund- raising efforts through UNICEF’s Change for Good program on American Airlines. More than $1.6 million was raised in 2010 through the generosity of AA customers and employee volunteers – the largest sum in the program’s 16-year history. UNICEF’s Change for Good program on American, supported by Airline Ambassadors Inter- national, is American’s largest — and one of its longest-running — charitable programs, in which travelers’ donations are converted into lifesaving services for the world’s children. The volunteer-based program, made up primarily of dedicated flight attendants and Admirals Club staff, empowers employees to make a difference for children while performing their every- day duties. To learn more about UNICEF’s Change for Good program on American Airlines and about the other community initiatives American supports, visit AA.com/JoinUs. 70 JUNE 15, 2011 AA.COM/A/ MERICANWAY • Assisting you at baggage and check-in. • Expediting you through security. • Access to the Admirals Club lounge.* • Escorting you to your gate and as- sisting with preboarding. • Proactively monitoring your flights and, in case of delays, coordinating re- accommodations. • Escorting you through Customs and Immigration for international flights (when American has access to these airport-secured areas). • Escorting you to baggage claim and assisting with baggage. Five Star Service is available to cus- tomers 18 years of age or older who wish to purchase the service. The cost is $125 for one adult; $200 for two adults; $200 for one to two people, international only; and $125 for each additional passenger. Special entourage pricing is available for larger groups. Immediate family members un- der age 18 may accompany the paying Five Star adult at no additional charge. Five Star Service is guaranteed to help your trip go smoothly. From curbside to boarding and everywhere in between, we’ll take care of the details, so experience American’s Five Star Service the next time you travel for a truly cus- tomized service experience. To make a Five Star Service reservation, call (877) 5STAR-02 (578-2702). Representatives are available seven days a week to take telephone reservations between 5 a.m. and midnight Cen- tral time. An e-mail confirmation will be pro- vided for all reservations. Major credit cards are accepted for payment. For more details, see AA.com/fivestarservice. * Milan does not hav omers but cus t c eiv e ac c e s s tr a partner l av t o e an Admirounge. eling thr ough Milan will r als Club l ounge, e -

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