AMERICANWAY

Being There Our Employees Go the Extra Mile American Airlines first officer Keith Firmin is living his dream. The Boeing 767 pilot, based in New York, has been flying with American for 13 years. As a young boy, he dreamed of flying. “There’s a park by National Airport in D.C.,” says Firmin, “and every Sunday my dad would take me there to watch the airplanes. When I was 5, I told him I wanted to be a pilot for American Airlines.” Firmin began his career as a ramp agent for American Eagle at age 19. He left that job, Keith Firmin Contact Us Anytime Names and Numbers You Need to Know ■ Want to make a reservation? Just log on to www.aa.com or call Reservations at (800) 433-7300. ■ For automated flight information in English, call (800) 223-5436. ■ For information about Cargo and Priority Parcel Service within the United States (except Alaska), call (800) 227-4622. ■ Contact American Airlines AAdvantage Reservations at (800) 882-8880. ■ Contact American Airlines Group & Meeting Travel at (800) 221-2255. ■ Contact American Airlines Vacations at (800) 321-2121. ■ Contact Admirals Club Member Services at (800) 237-7971. ■ To give feedback on how well American provided disability-related services, please call (817) 967-3000. We welcome your comments and suggestions. For the quickest re- sponse, e-mail us via the Contact AA link at AA.com. Include your daytime phone number as well as the flight and date on which you traveled. For immediate help, see an AA agent or contact our Reservations office. Customer Relations E-mail: Visit AA.com and click on Contact AA, or go to www.aa.com/customerrelations. PO Box 619612, MD 2400 DFW Airport, TX 75261-9612 completed college and eventually came back to American. He has flown MD80s, Boeing 727s and 737s, as well as Boeing 757s and 767s. In 2010, Firmin received the highest award be- stowed by American’s flight department, the Order of the Eagle, for “professional and personal contributions of extraordinary magnitude.” Firmin also is a volunteer fireman in Sterling, Va. He has volunteered as a fireman for more than 20 years, starting when he was just 16. He now serves as captain of a duty crew and duty chief for his battalion and has earned both the Valor Award for Meritorious Action and Officer of the Year from the Sterling Volunteer Fire Company. “When I was a kid, I also wanted to be a fireman. I couldn’t choose just one career, so I found a way to do both. I’m truly a blessed man.” Firmin also volunteers his services for American’s Honor Flights, flying World War II veterans and recipients of the Medal of Honor to Washington, D.C., to celebrate their service to the United States. “The men and women of that era and the sacrifices they made inspire me to serve my coun- try and my community,” says Firmin. “I’m able to live my dream because of their service. Honoring them is at the core of what I do when I give back to my community.” 11111111111111111111111 Noteworthy News American Serves Medal of Honor Recipients This year marks the 150th anniversary of the Medal of Honor, the nation’s highest military honor for valor in combat against an enemy force. Of more than 40 million veterans who have served since the be- ginning of the Civil War, fewer than 3,500 Medals of Honor have been awarded. In a tribute to surviving Medal of Honor recipients, American Airlines flew a group of these veterans from New York to Wash- ington, D.C., where they were recognized in conjunction with National Medal of Honor Day on March 25. Upon arrival aboard American’s yellow- , the ribbon 737 aircraft, recipients were honored at a private lun- cheon. As the official airline of the USO, American Airlines also worked with the organization to invite wounded service members to the luncheon. At the luncheon, American presented AAdvantage Executive Platinum member- ship, ConciergeKey status and Admirals Club membership to all living Medal of Honor recipients. AAdvantage Executive Platinum status is the highest level of AAdvantage membership that can be achieved by American’s customers. Around Our Community American Airlines and American Eagle Employees Support the American Cancer Society Relay for Life American Airlines is a national corporate sponsor of the American Cancer Society’s Relay for Life. In 2010, employees raised more than $183,000 for the cause. This year, more than 240 American Airlines and American Eagle employees gathered for the relay and walked all night — because can- cer never sleeps — on April 29 in Grapevine, Texas, to support and honor colleague and American Cancer Society “Hero of Hope” Kim Giese, a three-time cancer survivor. During the event, the American and American Eagle employee teams partici- pated in “Rally at the Relay,” a combination race and scavenger hunt. There was a child care tent for employees’ children and an auction with prizes such as martini bas- kets, footballs autographed by Tony Dorsett and African safari trips. At press time, employees had raised more than $105,000, with donations still coming in. An internal American Airlines silent auction was also held to raise ad- ditional funds. To learn more about the causes American Airlines supports, please visit AA.com/JoinUs. AA.COM/A/ MERICANWAY JUNE 15, 2011 71 En español, llame al (800) 633-3711 o www .aa.c om/espanol. español, llame al (800) 228-8356. En Flagship Liberty y

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