Contents Cover story The Great APAC Services Shift
New delivery locales are emerging. Room for all—or a gathering storm?
Page 8
Change Management 12
Things Go Better With BPO Inside Coke's multiyear, multicountry rollout. It's the real thing.
By Rich Litner and Lester Levine
Contingent Labor 17
The New Labour Pool As a more variegated
workforce emerges, its profiles differ markedly amongst different countries. By Sebastian O'Connell
Regional Report 20
Trend Report 24
The Year in Game Changing A crowdsourced look at innovation leaders.
By Faye Holland and Paul Sparrow
RPO 28
Departments 4
CEO's Corner Good clay
No Slowing Down
Our annual roundup of the top deals in recruiting. By the Editors
34 Build or Buy?
Debating the outsourcing of talent acquisition. By Katie Kuehner-Hebert
Recession Redux? If Europe suffers another slowdown, whither HRO? By Russ Banham
Thought Leadership 37
5 6
Editor's Note
Hedging against fear Upside
News from the world of work.
Only Change Stays Forever An interview with Clotilde Tesón, HR director of Grupo Codorníu By Ethan Kline
Learning 40
Training 2.0
How two organisations took their learning programmes to the next level. By Katie Kuehner-Hebert
WINTER 2012 | www.hroglobal.com
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