Retail Observer

November 2016

The Retail Observer is an industry leading magazine for INDEPENDENT RETAILERS in Major Appliances, Consumer Electronics and Home Furnishings

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RETAILOBSERVER.COM NOVEMBER 2016 36 2016 FALL SHOW WRAP-UP • Business leadership workshops were also a big hit at this year's convention. Courses on customer service, leadership skills, marketing and selling strategies were met with great enthusiasm by MEGA members. The MEGA MBA program saw its second round of leaders complete the course, and interest continues to grow for this leadership initiative. • Day one ended with a MEGA member favorite, MEGA Madness. This year's event was the largest to date with more vendor participation and more units written than ever before. MEGA members took advantage of the superb deals provided during this 90-minute ordering frenzy. "MEGA Madness is always a fun event, and this year we saw record-breaking order levels attained by most participating vendors," said Missy Hodges, MEGA Group's vice president of appliances. • Tuesday kicked off with a keynote from digital thought leader Erik Qualman. His high-energy presentation style, mixed with how he easily distills complex thoughts into actionable plans for his audiences won over the MEGA crowd and vendors. Qualman, whose books include Socialnomics and What Happens in Vegas Stays on YouTube, focused his speech on a retailer's digital reputation, paving the way for one of MEGA's big reveals - the launch of WebFronts Review. MEGA GROUP USA CONCLUDES FALL SHOW IN NASHVILLE BY LAUNCHING MEMBER EXCLUSIVES MEGA members now have access to an exclusive product, WebFronts Review, which aggregates their customer reviews from a variety of online platforms including Google, Yelp and Facebook, and helps them respond to each. Retailers can now more quickly respond to reviews posted about their stores, and even solicit reviews from customers after each sale. As part of the WebFronts Review release, MEGA announced it will cover the cost for the first location of

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