Issue link: http://www.e-digitaleditions.com/i/124894
Regional Report The organisation is now flat and social. Networks and virtual teams mean that the way we manage work and workers has changed. Above all, management needs to be adaptable and flexible, yet it still must be fair. To develop a truly engaged workforce that includes all generations, organisations will need to focus on measuring performance, not hours. • Don't isolate engagement from other measures. Use a system/ process that integrates communication, engagement and performance. As such, in order to make it work, an organisation has to: In 2010, KellyOCG has started using the BullseyeEvaluation system in both Asia-Pacific and the Americas. This is the employee engagement and productivity tool that the company rely on to drive results for the business (see Figure 4). • Expect better. Stop believing the bad press about the younger generation. With the right approach and tools, younger generations can be the most valuable talent an organisation has. • Know what they want. Understand the drives of each individual. Other key benefits to get engagement right include raising productivity and improving customer service (see Figures 2 and 3). The Tool Box Sourcing channels Indonesia is an emerging market and has an increasing shortage of skilled professionals. Figure 3: Engagement Affects the Bottom Line 30 25 - How engagement affects final results: Same-year operating margin: study of 50 global companies Due to the nature of an emerging market sourcing methods are not as mature as other developed countries. In 2012 Randstad cosponsored an international business research paper into the market attractiveness of the HR services sector in Indonesia. 27.4 30 % 15 14.3 10 - From these studies it is estimated that less than 5 per cent of all recruitment is done through a recruitment agencies. Most of which is focused on the executive and headhunting services. Most of Indonesia's recruitment relies on word of mouth or through networking. Outside of networks other common sourcing strategies by employers include direct university grad drives, newspaper and a growing use of online job boards. 9.9 5- Networking 0Low traditional engagement companies High traditional engagement companies High sustainable engagement companies The issue of trust is still very important in Indonesia. In companies that are predominantly made up of local employees, in general they place more trust and value on referrals, universities and family ties. Figure 4: KellyOCG Client Corporation Performance Compared to Public Indexes 20 - KELLY 2+ YEAR CLIENT AVERAGE 15 - 10 S&P 400 DOW JONES AVERAGE 5- GDP AVERAGE PERFORMER 0- [24] HRO TODAY GLOBAL | WINTER 2013