Issue link: http://www.e-digitaleditions.com/i/653106
to come by and business plan examples and templates are available that will allow any company to comply with globally recognized standards such as ISO. No longer should it be acceptable to take any order without the minimum documentation required to facilitate a quality finish as defined by the formal agreement. The quality management system begins with the customer and their proactive participation in communicating in a complete and accurate manner. Receiv- ing documents listing "Coat it like you did the last time" or "Any black" should not be tolerated. To quote the famous line from the movie Jerry Maguire: "Help ME help YOU." My favorite line from that movie is "Show me the money!" PC Editor's note For further reading, see Powder Coating magazine's website at www.pcoating .com. Click on Article Index and search by subject category. To submit a ques- tion, click on Problem Solving, then scroll to Coater's Corner. Michael W. Cravens is president of Powder Finishing Consultants, I nc., Yor b a L inda, Calif., and president of IKON Powder Coat- ing, Inc., Anaheim, Calif. With more than 3 decades of experience in the pow- der coating industry, he has written numerous articles and a training series. He is also a video producer, a seminar leader, and a member of many finishing industry organizations, including the Powder Coating Institute. This column discusses p roblems encountered by powder coaters during the daily operation of their powder coating lines. These are in-the-field experiences from coaters. Its intent is to provide practical information to line personnel who coat all day to help them improve in their work. If you w ould like to contribute to this column, contact Alicia Tyznik, editor, at 651/287- 5620, o r email atyznik@cscpub.com. 28 POWDER COATING, March 2016 Support documentation: Written policy, procedure, work instruction, record, purchase order, quotation, specification, standard, or other form of written information for the purpose of recording information vital to the process requirements. This listing is not meant to be a com- prehensive list of all of the topics or issues that should be addressed between the customer and the custom coater. There may be other topics that may need to be addressed in more detail. This listing is provided to use as a start- ing point of the creation of general poli- cies and promote more effective and concise communication between the custom coater and the customer. Conclusion Our industry is no longer in its infancy. Custom coaters are finishing profes- sionals and the time has come for all companies to step up to the professional level that is expected of us. There is no need to reinvent the wheel. Quality management examples are easy