Issue link: http://www.e-digitaleditions.com/i/94708
HRO Today Forum Europe Meanwhile, experience working across a range of sectors, including defence and automotive, indicates that the more intimate relationships that users tend to forge with their mobile devices (as opposed to their desktop PCs) make people far more likely to use them for a variety of knowledge-related work activities ranging from learning to fast information search. Smartphones and tablets, it seems, are becoming a major driver for the uptake of technology- supported learning and communications in large organisations now. Some examples of these: Fire Control Orders Client: MOD Platform: iPad/Workshop This programme, the first in the U.K. defence sector to use the iPad platform, was commissioned by the Royal School of Artillery (RSA) to help train U.K. troops in the use of Fire Control Orders (FCO) on operation. This transformational training app provides a multiplayer environment for use inside and outside the classroom, and has significantly improved the overall efficiency of training in this vital subject area, improving levels of learner motivation, reducing the costs of training, and—most crucially—reducing training fade. "Mobile" means that training can continue in theatre right up to the point of applying the training. C-MAX App Client: Ford Platform: iPod Touch/iPhone Ford of Britain needed help to pilot an innovative application for iPhones and iPods designed to assist sales executives explain some of the features on the C-MAX and Grand C-MAX. The application contains a series of high-quality 3-D movies that explain how new technologies—such as Blind Spot Information System and Speed Limiter—work. The application also ensures that a wealth of technical and sales data is available at the salesperson's fingertips—there's no need for them to leave the showroom floor or keep the customer waiting while they retrieve information. The app is customer-facing too, and can be publically downloaded via the Apple App Store. Vehicle Maintenance Support Client: MOD Platform: iPod Touch/classroom In this project, a vehicle maintenance support system on the iPod Touch was created for the MOD. The programme provides point-of-need information for the service engineers of armoured support vehicles. The system involves both diagnostic tools as well as regular maintenance checklists. Furthermore, the checks and actions for all vehicle maintenance programmes can be relayed to the central system for general monitoring. Leadership Training Client: British Airways Platform: Workshop, desktop portal and e-learning, iPAD British Airways created a series of leadership development programmes known as Behaviours for Success, that are crucial to the successful delivery of British Airways' People Strategy. The primary purpose of this programme is to create a common behavioural language and toolset for senior leaders to support the urgent cultural and organisational changes required in the current economic climate. As part of British Airways' Behaviours for Success programme, a blended learning programme was designed and delivered—comprising a two-day workshop, video scenarios, online and offline activities, printed materials, social networking, blogs, and support tools. Following an initial six-month assessment, the results of the programme showed a significant impact on the organisation, with learning being maintained and used, consistency in language and behaviours being demonstrated, and communications and relationships being vastly improved. All of the learning modules, videos, and online challenges have also been redesigned for iPad delivery and are available via the BA internal app store. The leadership initiative has recently won a prestigious Branson Hall award. Piers Lea is CEO of LINE Communications and chairman of the ELIG (European Learning Industry Group) Marketplace Group. Lea will be showing and discussing a number of mobile examples at the HRO Today Forum Europe in Dublin (November 13-15) and can be reached at piers.lea@line.co.uk FALL 2012 | www.hroglobal.com [19]