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HRO TODAY Sept 2013

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Contents Cover Story Competitive Advantage An on-site team of specialists guided the alignment of Nationwide's contingent and permanent workforce, resulting in reduced costs and increased efficiency. By Russ Banham Page 10 RPO Talent Management Data Analysis 16 2013 Baker's Dozen Customer Satisfaction Ratings: RPO We rank the top providers in recruitment process outsourcing based on customer satisfaction surveys. By The Editors 54 Quantifying Quality of Hire Putting metrics around your top talent offers some useful insight. By The Editors 58 2013 Baker's Dozen Ratings RPO: Europe Leaders 60 2013 Baker's Dozen Ratings RPO: APAC Leaders 2013 Baker's Dozen Ratings RPO: 74 Healthcare Leaders 2013 Baker's Dozen Ratings RPO: Social Media Savvy Today's technology powers job connections, and can position your company as a great place to work. By Carol Johnson 76 38 40 42 44 Emerging Market Leaders 48 78 Debunking Millennial Myths Why your organization should be hiring more Gen Y workers. By John Wilson 50 World Conquest The impacts of the Pinstripe and Ochre House merger. By Elliot Clark The Benefits Package Judge and Jury How candidates feel about your hiring process. By Tom Boyle 82 Star Struck Think before you poach talent. By Boris Groysberg Columns In The Know Why an employee referral program may be the answer to your recruiting problems. By Cari Turley Contingent Labor 65 Workforce Redefined The benefits, challenges, and best practices of a blended 52 Sophistication, Elevated staffing model. Both sides of the RPO equation By Jennifer Berry have evolved. It's time to meld expertise and innovation into an effective talent acquisition Relocation strategy. By Jeanne MacDonald 68 Transferee Technology Growth Opportunity Leverage feedback from exiting employees to find problems—and solve them. By Kerrie Main New Prescriptions Best practices, innovative thinking, and gamification are elevating workforce wellness initiatives. By Mark Allen 86 The Employment Report A brief history lesson in RPO. By Michael Beygelman 87 Technically Speaking Ways to develop strategy around your non-permanent workforce. By Madeline Laurano Departments 4 CEO's Corner Women and Distractions 6 Editor's Note HR's Got Talent 8Upside News from the world of work Mobile apps deliver all the essentials—and much more—right in the palm of your hand. By Russ Banham SEPTEMBER 2013 | www.hrotoday.com [3]

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