Recruiting
Measuring Up
Six metrics organizations are using
to dive deeper into their talent acquisition process.
By Bill Hatton
The classic recruitment process outsourcing (RPO) metrics
are well-known: time to hire, cost per hire, and source of
hire. They work well, but some would argue that they don't
go far enough. As contracts evolve into second- and thirdgeneration RPO, HR executives are pushing for more timely
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HRO TODAY MAGAZINE
| NOVEMBER 2013
and accurate information, but also for metrics that dig
deeper into the recruiting process.
The key is to find not only measurements of RPO efficiency,
but of RPO effectiveness, reports analyst Rajesh Ranjan, vice
president of Everest Group Research.
