Issue link: https://www.e-digitaleditions.com/i/295251
[ 6 ] HRO TODAY MAGAZINE | APRIL 2014 Earlier this month, I had the opportunity to steal some minutes of three veritable industry leaders who will be speaking at our HRO Today Forum in May. I posed the same questions to the trio around the main challenges HR faces today, and discovered a common thread in their answers: leading the leaders. When I asked Joe Cabral, senior vice president and CHRO for North Shore-LIJ Health System, about what is driving his talent management strategy, he said investing in leadership: "We are working on helping leaders become better leaders. It's leaders who are responsible for developing the workforce, and we need those leaders to take responsibility to help foster the talent." John Murabito, executive vice president of human resources and services for Cigna Corporation, has a similar outlook: Global growth needs to be executed from within. "We've been using a talent pool concept to identify key people in the company based on certain criteria to develop them to their potential so that they can become leaders," he said. "We also have a development course for the set of our highest potential group of leaders to aspire them to the next level and give them more global experience, which is critical to our development." Michael Pilnick, executive vice president and head of human resources for First Advantage, sees an opportunity to apply mentorship to achieve leadership. He advises companies to leverage soon-to-be retired baby boomers' experience in management training onto the newer entrants to the market. Passing down critical techniques is a step toward leadership capabilities for younger Millennials. But identifying potential leaders can be challenging. It takes investment, and ensuring that they stay to lead at your company also requires time and effort. Research from Aberdeen Group reveals seven ways organizations can pinpoint high-potential leaders: cognitive ability assessments, customer or client feedback, 360-degree assessments, hiring manager or supervisor feedback, skill-based assessments, scenario-based assessments, and behavioral assessments. Once you've identified the leaders, organizations need to take steps to ensure high potentials are engaged, fulfilled, and committed. Both Cabral and Murabito mentioned they are leveraging workforce learning programs to develop and retain their leaders. Today's top training techniques are often more interactive compared to brick-and- mortar ways of the past. According to a 2013 NelsonHall survey, 55 percent of the market is now e-learning. David Strainick, global head of learning at NCR Corp., reveals that one way his firm educates its employees, customers, and partners is through NCR University, his company's online learning portal. (For more, see Out of Recession, Companies Turn to Training on page 32.) We also offer a further examination of gamification on page 38, and 10 ways to boost productivity on page 29. So whatever you are looking for in terms of learning, we've got you covered. Lead on! Editor's Note CEO: Elliot H. Clark Elliot.Clark@SharedXpertise.com Editorial Director: Bill Hatton Bill.Hatton@SharedXpertise.com Executive Editor: Debbie Bolla Debbie.Bolla@SharedXpertise.com Managing Publisher: Gale Tedeschi Gale.Tedeschi@SharedXpertise.com Publisher: Bill MacRae Bill.MacRae@SharedXpertise.com Vice President of Research: Larry Basinait Larry.Basinait@SharedXpertise.com Associate Editor: Audrey Roth Audrey.Roth@SharedXpertise.com Webmaster: Michael Fernandez webmaster@SharedXpertise.com Subscription services: For subscriptions, renewals, changes, and back issues, e-mail subscriptions@SharedXpertise.com. About HRO Today magazine HRO Today Magazine [ISSN #1541-3551] is published [10x] by SharedXpertise, LLC © 2014. All Rights reserved. URL: www.HROToday.com. Editorial correspondence and press releases: Debbie Bolla, Executive Editor, SharedXpertise, 123 S. Broad Street, Suite 1930, Philadelphia, PA 19109 or editorial@ SharedXpertise.com. All letters should include the writer's e-mail address and/or phone number. Business and advertising correspondence: SharedXpertise, 123 S. Broad Street, Suite 1930, Philadelphia, PA 19109, 215-606-9520. Subscriber services: SharedXpertise, 123 S. Broad Street, Suite 1930, Philadelphia, PA 19109, 215-606-9520, Fax: 276-800-2701 or e-mail subscriptions@SharedXpertise.com. Reprints: Contact Foster Printing Service, 866-879-9144 or sales@fosterprinting.com. Postmaster: Send address changes to SharedXpertise, 123 S. Broad Street, Suite 1930, Philadelphia, PA 19109. Fax: 276-800- 2701. Canada post: Publications Mail Agreement #40612608. Canada Returns to be sent to Bleuchip International, P.O. Box 25542, London, ON N6C 6B2. This magazine cover is printed on 80# Influence Recycled gloss and the inside pages on 50# Influence Recycled gloss, both with 10% post-consumer recycled content. Debbie Bolla Executive Editor Leading the Leaders