Contents Cover story Emerald in the Rough
A skills shortage and high unemployment complicate Ireland's talent management challenge, but things are looking up.
Page 8
Recruitment 13
The 2012 Baker's Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing We rank the top players in enterprise, midmarket, and global RPO.
Regional Report 24
Payroll 32
Cross-Country Cheque Cutting The recession and a surge in M&A have complicated comptrollers' agendas. By Debbie Bolla
Analytics 35
Spring Awakening Navigating HRO's growth in the Arab States. By Russ Banham
Compliance 28
Contingent Labour 41
Gate Expectations
A presentation on the difference between hope and reality in gauging the effectiveness of managed service programmes. By Drew Dix
Data Driving Directions The quantification quest is no longer an impossible dream. By Andy Campbell and Henry Barenholz
Laying Down the Law Staying one step ahead of legislation requires constant due diligence. By Russ Banham
HROA Report 38
Departments 4
CEO's Corner 6 42
The Path to Renewal How to get the most out of extending your HRO contract. By Emma Darke and Faye Holland
Thought Leader 40
Surveys, forums, and more! Editor's Note
Compensation competition Perspective
How do the parts of HRO add up? By Patricia Taylor
The Value of Shared Values A talent executive tells his tale of the rewards that come with CR initiatives. By Debbie Bolla
SUMMER 2012 | www.hroglobal.com
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