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Baker's Dozen: RPO Enterprise Providers The 2012 Baker's Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies, and we received feedback from more than 900 verified customers. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables on page 34 represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process. *Note: The RightThing—a large provider that is now a division of ADP and that has appeared on the Baker's Dozen in previous years—did not provide a sufficient response sample to qualify for this year's list. 1. PeopleScout Website: www.peoplescout.com PeopleScout is a leading provider of RPO services aimed at helping companies with their exempt and non-exempt hiring needs. PeopleScout has helped their clients make 220,000 hires annually. The firm's suite of services includes RPO, employment branding, onboarding, and employee retention. Industries served include airline, financial services, telecommunications, retail, utilities, pharmaceutical, manufacturing, and transportation. PeopleScout has managed the recruitment efforts of companies on six continents and in more than 69 countries and has helped more than 40 Fortune 1000 companies. Clients: N/A Services: • Proprietary ATS technology • Employment brand development • Advertising • Sourcing • Screening • Interview scheduling • On-site assistance • Offer administration • Onboarding coordination • Requisition management • Pre-employment verifications • Workforce planning • Employee retention services • Contract recruiter services • Contingent staffing • Payrolling services • Managed service provider services Most important metrics: • Time to fill • Fill rate • Candidate quality • Candidate diversity • 90-day attrition 2. Kenexa Website: www.kenexa.com Kenexa is in the business of improving companies and enriching lives because to us, business is personal. Our unique combination of content, technology, and services provides the insight and expertise to deliver products and solutions across the entire employee lifecycle. Where other companies focus on just one piece, we focus on bringing all of the pieces together to create the best picture for your company's success. With every person we recruit, every assessment SUMMER 2012 | www.hroglobal.com [13]