Issue link: https://www.e-digitaleditions.com/i/149047
Baker's Dozen: Recognition 2013 Baker's Dozen Customer Satisfaction Ratings: Recognition HRO Today 's Baker's Dozen ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from eight companies, and we received feedback from more than 300 verified customers. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process. 1. Achievers Website: www.achievers.com Achievers Software and a Service™ reinforces and inspires the employee behaviors that drive measurable business success. The Achievers suite of engagement and performance management tools is cloud-based, completely secure, and configurable to any HR system. We align your global workforce across every device, in every location. Services: • Social employee recognition • Employee engagement • Locally-fulfilled global rewards • Manager tools • Analytics • Leadership training • Thought leadership • Dedicated program design and implementation • Customer support in 120 languages • Dedicated client success managers Most important metrics: • Employee engagement • Recruitment • Retention JULY/AUGUST 2013 | www.hrotoday.com [15]