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If you were to get five key executives from your company together in a room, would there be consensus on your suite of service offerings and the associated pricing model? will likely be the engines in the business, but services will cre- ate differentiation and stickiness. Subsequent articles will discuss the other chapters and themes within Facing the Forces of Change® u. Tasteless Dissecting the Forces of Change This latest version of Facing the Forces of Change is N evolving trends shaping wholesaler-distributors of every size and in every line of trade: the "green" movement and the growing role of government. ly in information technology, given the tremendous inno- vation in IT products and services and rapid evolution in options for their delivery. Chapter 6: Food for thought around two important spending time and money on more effective and effi- cient management of their human capital, and how they are tackling issues such as hiring, training, compensa- tion, and organization design. Chapter 5: How to assess options and invest effective- Forces of Change®: Decisive Actions for an Uncertain Economy is published by National Association of Wholesaler-Distributors (NAW) and IBM's Institute for Business Value, November 2010. Copies of the book are available from the following sources: Amazon.com and NAW's website, naw.org. Click on the publica- tions link to order from NAW. Electronic copies also are available via Amazon.com (Kindle version) and BarnesandNoble.com (Nook version). Hydro-Safe is available exclusively through Dormont Manufacturing, a Watts Water Technologies company. To learn more and download the new Hydro-Safe catalog, visit foodservice.watts.com * The wetted surface of this product contacted by consumable water contains less than 0.25% of lead by weight. the broad areas of business analytics and reporting, and how leading distributors are leveraging insights for differentiation, asset utilization, and profit maximization. Chapter 4: Why so many distributor executives are and expanding role of services given their perceived importance to wholesale distribution. Chapter 3: The explosion of interest and investment in factors to consider during the planning process, given the continued challenges and uncertainty in the econom- ic landscape. The chapter also contemplates how con- solidation among suppliers, customers and peers is like- ly to change the game for many distributors. Chapter 2: How to effectively manage the changing organized into six chapters that address: Chapter 1: How to develop strategic plans, and key ot just tasteless, but odorless and colorless—and free of sediment, scale, and lead. That's what the new Hydro-Safe line of Lead Free* water filtration systems and filters delivers. That's what they call water from Hydro-Safe® specific foodservice applications for competitive systems filtration expertise NEW! A Watts Water Technologies Company f o o d s e r v i c e .wa t t s . c om November/December 201 2 59 AD-HydroSafe_3_5.8x9.5_FEDA_Tasteless-9_5.indd 1 9/6/12 3:25 PM