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[ 3 ] MAY 2014 | www.hrotoday.com Contents Contingent Labor 8 Sometimes, It Is Rocket Science Managed service programs' critical role in talent strategy. By Russ Banham 12 2014 Baker's Dozen Customer Satisfaction Ratings: Managed Service Programs We rank the top providers based on customer satisfaction surveys. 25 Declaring Independent Workers Avoid worker misclassification with these six steps. By Nathan Gibson 28 Getting in the Game It is possible for SMBs to leverage managed service programs. Here's how. By George Lanzano 30 Too Much To Manage? It's actually the complexity of SOW projects that make them ideal for vendor management systems. By Peter Parks Talent Acquisition 32 Finding the Best Three considerations to follow when bringing in third-party recruiters. By Sean Bisceglia 34 Innovative Sourcing Nine techniques for finding better candidates. By Audrey Roth 48 The Power to Predict Pre-hire assessment tools that mine data deliver true gold: the right candidate for the job. By Ray Bixler 51 Scientifically Shaping Careers Organizations are using behavioral science to increase employee satisfaction, retention, and leadership potential. By Jason Taylor . Background Screening 38 International Screening 101 Guidelines for ensuring compliance and consistency when vetting your global workforce. By Debbie Bolla Developing Leaders 42 Expatriate Games The traits leaders need to lead teams successfully overseas. By Ryan Daly 46 At Your Service Treat your employees like your customers and see satisfaction and productivity rates rise. By Jill Goldstein The Benefits Package 54 Making Benefits Software Work for You How to properly vet technology solutions for HR optimization. By Paul Horalek 58 401(k) Regulators Knocking? What to do if officials make a 'visit.' By Deborah Castellani Technicalities 56 Digging Deep into HR's Data How to get the right numbers to raise HR's strategic profile. By Julia Mench Departments 4 Editor's Note By Debbie Bolla 5 CEO's Corner By Elliot Clark 6 Upside News from the world of work