Market Report
At the same time, it's equally true that a significant number—if
New research suggests that we may well be witnessing a
not the majority—of HRO engagements remain trapped in a
contemporary example of the cobbler's children that have no shoes.
transactional cost-reduction game that leaves both client and
While the HRO industry has been intensely focused on developing
provider struggling to realize the full potential of HRO.
the tools for identifying, developing, and managing enterprise
Why are so many organizations unable to make the leap
talent, we have neglected to develop the skills and capabilities of
from cost savings to business value?
the most valuable asset: the people responsible for implementing
JUNE 2013
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