Issue link: http://www.e-digitaleditions.com/i/169755
HROA HROA Trustee Global Provider Executive of the Year: Jason Berkowitz, Pontoon As Vice President of Client Services for Pontoon, Jason Berkowitz has set the goal of improving service delivery by taking a data-driven view of aligning talent on a client-by-client basis to overcome the barriers to strong relationshipbuilding, a key to successful partnerships. HROA Trustee Global HRO Technology Innovation of the Year Honorable Mention: Virtrue HROA Trustee Global Recruitment Customer Relationship of the Year: UnitedHealth Group and Kenexa, an IBM Company The relationship between UnitedHealth Group (UHG) and Kenexa, an IBM Company, dates back to 2002. The close partnership between the two companies has become stronger over time as both have evolved and grown globally amid shifting economic tides and the maturation of the HRO industry, always striving to raise the bar on service levels and stand as a model of sourcing success. An 11-year mutual commitment to one anothers' development has made each company better and holds valuable lessons for buyers of RPO/HRO services, providers and advisors on the criticality of culture match, innovation, service delivery and governance, all of which are on display in the relationship. UHG is not only a leader in its market space and an example of RPO done right, but also proactive in "giving back" to the RPO/HRO community. HROA Trustee Global Customer Relationship of the Year: Army Continuing Education System and IBM Virtrue has developed an innovative HR applicant prescreening technology that allows hiring managers and recruiters to quickly assess the integrity of applicant resumes, verifying an applicant's education and work history through online analysis of their data, including social network data. The standard methods to verify an applicant's education and work history are inefficient and expensive. Virtrue has democratised this capability, allowing any company to verify any applicant at any stage of the hiring process. IBM's 12-year relationship with the Army Continuing Education System (ACES) began with the creation of eArmyU, a programme designed to ensure that eligible enlisted soldiers could fulfill their educational goals, even while deployed. The IBM and ACES relationship took a giant leap forward in 2006 with the expansion of eArmyU and launch of GoArmyEd, the U.S. Army's Enterprise Education Solution. GoArmyEd is a full-service, online learning experience that provides soldiers access to thousands of universities and degree programmes. Any eligible soldier may request tuition assistance anytime, anywhere. Tuition assistance, a valuable benefit of military service, puts a top-notch education within reach to many who wouldn't otherwise have access. To date, 471,000 soldiers around the globe have enrolled in more than 600,000 classes annually. SUMMER 2013 | www.hroglobal.com [37]