Issue link: http://www.e-digitaleditions.com/i/210252
2013 Baker's Dozen: RPO 2013 Baker's Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing By The Editors HRO Today Global's sister magazine HRO Today features Baker's Dozen rankings that are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies, and we received feedback from more than 900 customers. In order to determine an overall ranking, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences amongst the ranked service providers. Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process. 1. Alexander Mann Solutions (AMS) Website: www.alexandermannsolutions.com Alexander Mann Solutions is the world's leading provider of talent acquisition and management services. We integrate our outsourcing capability and consulting expertise to enable organizations to attract, engage, and retain top talent. Every day Alexander Mann Solutions and our clients, from a wide range of industries, partner to deliver creative talent acquisition and integrated talent management solutions in over 75 countries. Alexander Mann Solutions delivers business outcomes through a blend of consulting and outsourcing services, including solutions across the full talent lifecycle; from strategic workforce planning and employer branding, to assessment and selection and onboarding and engagement; from school leavers and graduates, middle managers and executives, to board members and C-suite appointments across both permanent and contingent labor. All solutions are bespoke to meet our clients' individual needs and objectives. New, more strategically aligned ways of introducing and measuring RPO success are possible today. Our metrics can now align RPO more closely to the wider business objectives such as improving employee satisfaction and attractiveness of the employer brand, reducing attrition, and improving time-to-productivity. Key clients: Atos, Aviva, BAE Systems, Baker Hughes, Barclays, BNP Paribas, Bristol Myers Squibb, Citi, Cobham, Covidien, Credit Suisse, Deloitte, Deutsche Bank, Emulex, Freshfields, GE Capital, Henkel, HSBC, Ingeus, Inpex, Intel, Microsoft, Nike, Northgate, Novartis, Origin Energy, Premier Foods, RBS, Rolls Royce, RSA Group, Royal Mail, RS Components, Sainsbury's, Santander, Serco, Vodafone, and Zurich. Services: Integrated recruitment process outsourcing Recruitment process outsourcing Contingent workforce solutions Resourcing augmentation source cloud™ Employer brand management services Emerging talent programs Executive talent acquisition Outplacement and redeployment consulting Operations and technology consulting Assessment consulting Diversity consulting Strategic workforce planning Workforce analytics Supply chain consulting Brand and creative consulting Important client metrics: Time and cost-related Strategic metrics, including quality, experience, and business outcome [20] HRO TODAY GLOBAL | AUTUMN 2013 Reducing attrition Improving performance (and time to productivity) in role Diversity in the extended leadership group