Issue link: https://www.e-digitaleditions.com/i/131821
Baker's Dozen: MSP 2013 Baker's Dozen Customer Satisfaction Ratings: Managed Service Programs By The Editors HRO Today's Baker's Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from 5 companies, and we received feedback from more than 300 verified customers. In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process. 1. Allegis Group Services (AGS) Website: www.allegisgroupservices.com Allegis Group Services® Inc., (AGS) provides human capital and workforce management solutions to customers in a wide range of industries globally. AGS's offerings include managed services provider (MSP) programs, recruitment process outsourcing (RPO), retained executive search, and advisory services. Services: Managed services provider solutions: services procurement management; payroll, 1099, and IC services. • • Recruitment process outsourcing solutions: full lifecycle recruitment support; internal candidate management; employee referral program development; digital recruiting; and social media strategy development. • Executive search: retained executive search; interim executive placement; and executive search outsourcing. • Advisory services: talent attraction strategy development; human capital consulting; workforce optimization; and business analytics. Most important metrics: • Manager satisfaction • Bill rate management • Diversity spend • Cycle time • Invoicing accuracy • Failure to start • Fill ratio APRIL 2013 | www.hrotoday.com [13]